IT Support Technician

Description

Job Summary: An IT support professional focused on second-level support, system and equipment maintenance, and incident diagnosis. Key Highlights: 1. Second-level support for incidents and requests 2. Maintenance and configuration of computers and Windows systems 3. Experience in VIP support and availability for on-call duty ***Responsibilities and Duties:*** Provide second-level (on-site/remote) support for incidents and requests assigned to your support queue. Support off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume ownership of those within your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Assemble, maintain, and configure computers. **Qualifications and Requirements:** Windows 10 or later operating systems Computer assembly and maintenance Office 365 suite (advanced proficiency in Outlook, Word, Excel, PowerPoint, OneDrive, OneNote, Remedy, ServiceNow) Immediate availability to start Experience in VIP support processes (executive leadership/senior management); availability to work on-call (24x7, per schedule) Minimum Education: Technical Course Driver's License: Class B Personal vehicle