B2C Customer Service Technician (23)

Description

Job Summary: Professional responsible for installation, repair, and maintenance of FTTH and FTTA networks, ensuring service quality and customer satisfaction. Key Highlights: 1. Installation and repair of FTTH and FTTA networks for residential customers. 2. Preventive and corrective maintenance of telecommunications services. 3. Network troubleshooting and resolution with courteous customer service. Description: * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays as per the roster); * Valid/regular Class B driver's license (CNH B); * Completed high school education; * Technical experience and familiarity with installation and repair procedures for telecommunications networks. * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, such as slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence upon request (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their service plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support team; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper use of services; * Document and maintain records of network configurations. Perform related duties as directed by management. 2511200202481879069