Customer Relationship Representative

Description

Job Summary: We are seeking proactive and customer-service-oriented professionals to make a difference in our customers' lives by promptly and professionally addressing inquiries, complaints, and requests. Key Highlights: 1. Excellent customer service across multiple channels 2. Collaborative teamwork 3. Opportunity for growth after 6 months We seek proactive and customer-service-oriented professionals to join our team and make a difference in the lives of our customers. In this role, you will be responsible for: * Delivering excellent customer service across all communication channels (phone and chat), resolving inquiries, complaints, and requests with agility, empathy, and professionalism; * Clarifying questions regarding delivery timelines, warranties, payment methods, and other topics related to our products and services, ensuring a complete and satisfying customer experience; * Achieving established performance targets with a results-driven and high-performance focus; * Collaborating effectively within a team, sharing knowledge and experiences for collective benefit. **Additional job details:** * **Work schedule:** * Rotating 6x1 schedule * Availability required on weekends and holidays; * Daily working hours: 6 hours and 20 minutes * Working hours: To be determined. * **Compensation and Benefits:** Base salary of R$ 1.628,40 during the probationary period; After confirmation, R$ 1.670,00 with potential increases based on internal campaigns and individual performance. * **Family support** Childcare allowance; Special assistance for children with special needs. * **Recognition and appreciation** Birthday bonus; "Conta Comigo" attendance bonus. Opportunity for growth after 6 months! * **Health and well-being** Wellhub (formerly Gympass) — access to gyms and wellness apps. Unimed health and dental plans; Pharmacy benefit program; SESC partnership (health, club, hotel, and more). * **Guaranteed meals** IFOOD BENEFÍCIOS (meal/food allowance) of R$ 19.00 per workday, all on a single card. Ifood Club — exclusive coupons, offers, and benefits. * **Commute convenience** Transportation allowance. * **Development and quality of life** Educational partnerships offering discounts on undergraduate programs, postgraduate studies, language courses, and various other training programs; Special discounts on driving schools, gyms, aesthetic centers, spas, and more. **Positions also open to persons with disabilities (PCD).** Minimum Education: High School Diploma (Secondary Education) * Meal Ticket * Childcare allowance * Birthday bonus * WellHub * Pharmacy benefit program * Health insurance plan * Discount club * Growth opportunity * SESC partnership * Transportation allowance * Ifood Club * Dental insurance plan