Commercial Assistant

Description

Job Summary: Internal customer service and sales via multiple channels, focusing on customer reactivation and commercial support, with emphasis on targets and order optimization. Key Highlights: 1. Customer service and internal sales 2. Reactivation of inactive customers 3. Support in achieving commercial targets **Requirements:** * Bachelor's degree in progress in Administration, Commercial Management, Business Processes, Marketing, or related fields. * Prior experience in internal sales or telesales. * Experience in customer service. * Experience in the construction materials or wholesale/distribution sector is preferred. * Experience with commercial targets and KPIs. * Experience in customer portfolio reactivation is a plus. * Intermediate Excel skills (order tracking, targets, and simple reports). * Experience with ERP and order management systems. * Basic knowledge of target analysis and sales performance tracking. * Understanding of margin, negotiation, and sales closing. * Familiarity with CRM tools is a plus. **Responsibilities:** * Provide internal customer service and sales to customers contacting the company through its channels (phone, WhatsApp, e\-mail, website). * Serve customers without an active representative or those outside the external sales coverage. * Perform reactivation of inactive customers. * Complete orders to optimize and finalize delivery loads. * Support achievement of internal commercial targets. * Prepare and track quotations and commercial proposals. * Update customer records and maintain organized system entries. * Support Commercial Analysts with portfolio, order, and performance information. * Coordinate with logistics and finance departments to align deadlines and release approvals.