Infrastructure Services Analyst

Description

Job Summary: Technical support professional responsible for identifying and resolving software, hardware, network, and mobile device issues, with a focus on efficient and collaborative user support. Key Highlights: 1. Optimization of mission-critical IT systems and operations. 2. Pleasant and multinational work environment. 3. Continuous career advancement opportunities. **Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by transforming IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC, we harness the power of technology to provide essential IT services our customers need to modernize their operations and accelerate innovation across their entire IT environment. We deliver services across the full Enterprise Technology Stack — including business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance services help customers optimize and transform operations, reduce costs, and increase agility in launching new growth channels. Our people, technologies, and best practices improve and automate highly complex business processes — in middle-office and back-office functions — while driving transformation of the customer experience. **Essential Job Functions:** * Ability to analyze and identify software issues (Office suite, antivirus, commercial applications) through troubleshooting; * Knowledge of desktop and notebook hardware, and ability to analyze and identify hardware issues through troubleshooting; * Skills to install office software and corporate systems; basic knowledge of smartphone configuration (BlackBerry, iPhone, iPad, macOS) and issue identification; * Basic knowledge of networking equipment to support other departments (connectivity, identification); * Network printer configuration; TCP/IP networking knowledge; configuration of profiles, Outlook, Internet, Intranet, network, Wi-Fi, proxy, video conferencing, and telepresence; * Understanding of criticality, SLAs, and prioritization. **Basic Qualifications:** * Knowledge of ITIL v3; * Experience in Field Technical Support (hardware maintenance, software installation, password management, configurations, etc.); * Preferred: Ongoing or completed university degree in IT-related field; * Preferred: ITIL v3 certification; * Preferred: Microsoft MCP certification; * Flexibility regarding working hours; * Commitment, accountability, and composure when handling critical users; * Team-oriented, engaging, and motivating attitude toward colleagues; * Strong interpersonal skills and self-development orientation. **What Are We Offering?** A range of benefits, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity, respecting individual differences to achieve balance between professional and personal life, and to provide continuous career advancement opportunities. If you seek challenges within a pleasant and multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**