IT INFRASTRUCTURE AND SECURITY TECHNICIAN

Description

Job Summary: A professional responsible for ensuring the security, stability, and efficiency of IT infrastructure, performing maintenance, monitoring, and innovation of IT assets. Key Highlights: 1. Focus on security, stability, and efficiency of IT infrastructure. 2. Access administration, technical support, and incident management. 3. Propose improvements and innovations in processes, systems, and infrastructure. **MISSION:** Ensure secure, stable, and efficient operation of information technology infrastructure by specifying, maintaining, monitoring, and updating IT assets. Provide technical support to business units, administer access rights and permissions, support information security, and promote improvements and innovations that ensure operational continuity and appropriate use of technological resources. **REQUIREMENTS** * **Education**: Completed technical course in computing; currently enrolled in or graduated from a bachelor's degree program in Information Systems, Information Technology, or related IT fields. * + Preferred: Bachelor's degree completed in IT-related fields. * **Experience**: Handling service tickets, basic knowledge of information security and LGPD. (For internal promotions, experience acquired within the company is valid.) * + Preferred: Basic knowledge of requirements gathering, cloud computing, antivirus configuration, AI tools, network architectures, Windows operating systems, asset configuration, and infrastructure. **MAIN RESPONSIBILITIES** **Infrastructure, Networks, and Technology Assets** * Specify hardware, plan procurement, and support equipment installation, ensuring compliance with vendor technical specifications. * Monitor the operation of technology assets, including: * internet links * + firewalls + telephony + computer networks + other network assets * Perform maintenance, updates, and/or replacement of technology assets, ensuring system availability and performance. **Access and Digital Environment Management** * Administer user access and permissions to the network, corporate systems, Wi-Fi networks, and tools such as Microsoft Office 365\. * Ensure access profiles align with security policies and operational requirements. **Technical Support and Internal Relationship** * Respond to and resolve technical inquiries from company departments, aiming to improve functionality and efficient use of technological resources. * Support managers and facilitators in implementing activities and systems, ensuring execution according to established standards. * Promote technical knowledge exchange, sharing information and contributing to problem resolution. **Information Security** * Monitor security incidents, supporting mitigation actions and recovery of technological environments. * Track vulnerability scans and application of security patches, contributing to protection of digital assets. **Indicators, Records, and Reporting** * Track occurrences related to IT department indicators, recording data for report and operational statistics preparation. * Maintain updated records in accordance with audit requirements and internal controls. **Innovation, Research, and Continuous Improvement** * Conduct research and studies aimed at identifying technological solutions and innovations addressing sectoral and organizational needs. * Propose improvements in processes, systems, and infrastructure focused on efficiency, security, and scalability. **Standards, Safety, and Procedures** * Comply with internal procedures, observing defined responsibilities and controlling records per the Integrated Management System (SGI). * Ensure adherence to occupational health and safety standards and procedures. Request and use Personal Protective Equipment (PPE) / Collective Protective Equipment (CPE) when required. * **Authority of the Position** Refuse to perform or interrupt work activities upon identifying a serious and imminent risk to one’s life or health, immediately notifying the direct supervisor. **Notice Regarding Sensitive Personal Data and Consent** By voluntarily proceeding with this recruitment and selection process and providing sensitive personal data, you acknowledge and authorize the processing of such data exclusively for recruitment and selection purposes, as stipulated in our Terms of Use and Privacy Notice.