Hi, how are you? If you are a connected person, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation—join us! **Responsibilities and duties** * Support the Incident Management process; * Carry out tasks as directed by the area supervisor; * Support information gathering and analysis; * Support analysis of process metrics; * Support the Process Leader in assigned activities; **Requirements and qualifications** * Currently pursuing a bachelor’s degree in IT; **Additional information** Liked what you read? Then come discover our benefits: * Health and Well-being: **Birthday day off** and **Wellz**, an innovative solution for Mental and Emotional Health. And of course, we must mention our partnership with **Wellhub**. * Benefits: **Meal allowance and/or food voucher**, and we provide **Life Insurance**. * Mobility: **Transportation allowance or fuel subsidy**. * Education: Discounts at partner educational institutions and **English language training** as part of professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of businesses, focusing on innovation, efficiency, improvements, and results in all its deliveries. **OUR VALUES** **Strong relationships:** embedded in our culture, strong relationships drive great achievements. **Trust:** we believe in the bonds we build. Our partnerships are grounded in transparency and credibility. **Sense of urgency:** we strive to deliver the best, always in the shortest possible time.