Customer Experience Assistant

Description

Job Summary: TRUE is seeking a Customer Experience Assistant to create memorable experiences and build positive relationships with customers in a dynamic and collaborative environment. Key Highlights: 1. Work in a dynamic, collaborative, and growing environment 2. Continuously improve the customer journey 3. Ensure unique and positive experiences At **TRUE**, we believe every customer interaction is an opportunity to create memorable experiences. We are looking for a **Customer Experience Assistant** to join our team and help build increasingly close and positive relationships with our customers. Here, you will have the opportunity to work in a dynamic, collaborative, and growing environment, contributing to continuously improving the customer journey and ensuring experiences that truly make a difference. More than resolving requests, we seek individuals who possess empathy, attention to detail, and a desire to grow alongside us. If you enjoy communicating, solving problems, and believe great service transforms people's experiences, **join TRUE and grow with us!** **Responsibilities and Duties** Respond to, record, and follow up on customer inquiries via Email, Chat, Phone, Marketplace, and Instagram; Resolve issues related to orders, deliveries, exchanges, returns, and technical support for products; Track order statuses and coordinate with internal departments to resolve issues; Clarify product-related questions; Record incidents and keep the customer support system updated; Ensure each customer has a unique and positive experience. **Requirements and Qualifications** Completed or ongoing high school education; Experience in customer service; Proficiency in customer service via WhatsApp/Email; Omnichannel platform experience is desirable. **Additional Information** **TRUE BENEFITS** Health Insurance – Unimed Dental Insurance – Unimed Meal Voucher Transportation Voucher (optional Fuel Voucher) Life Insurance SESC Membership Equipped cafeteria for meals Communal area with game room and rest zone Birthday Day Off Nutritionist Support True Product Discount True Fitness Daily True Whey True Gift Cultural Voucher Year-End Bonus To enhance your in-office workday: Morning fruit station. From day one, TRUE was founded on an unwavering commitment: delivering supplements of the highest quality, backed by science and exceptional taste. We rigorously select ingredients for each formula, prioritizing efficacy, purity, and cutting-edge technologies. We are passionate about innovation, yet remain steadfast in one principle: **it’s only worthwhile if it’s genuine.** TRUE believes that **truly living begins from within.** **We aim to bring to more and more people the value of authenticity, the joy of living life fully, and the drive to live intensely according to one’s own truth.**