E-commerce Assistant

Description

Job Summary: We are seeking an E-commerce Assistant to support operational routines, ensuring the daily operation of online sales channels and providing direct support to the E-commerce Analyst and Manager. Key Highlights: 1. Operational and strategic e-commerce support 2. Focus on customer service, sales, and product organization 3. Opportunity for growth within an expanding company **Job Title:** **E-commerce Assistant** **Location:** Vitória, ES **Employment Type:** CLT **Job Description:** We are looking for an **E-commerce Assistant** to support operational routines and ensure the daily operation of our online sales channels. This professional will provide **direct support to the E-commerce Analyst and Manager**, performing essential tasks related to customer service, product listings, updates, organization, and order, customer, listing, and integration monitoring. Ideal for someone who is **organized, proactive, communicative, and ambitious.** **\-\-\-\-\-\-\> RESPONSIBILITIES:** **Customer Service and Sales** * Apply sales strategies to increase conversion across channels (WhatsApp, social media, marketplaces, and e-commerce sites) * Guide customers on products, shipping timelines, features, and differences between kits. * Assist with post-sales processes, returns, exchanges, and customer support with courtesy and agility. **Operational Routine** * Perform product listings and updates on marketplaces and our own e-commerce platform. * Organize product variations, images, descriptions, and categories. * Ensure all listings are complete, standardized, and compliant with platform guidelines. **Support to Analyst and Manager** * Execute delegated operational tasks, such as price adjustments, campaigns, and freight settings. * Assist in system integrations (Tiny ERP, marketplaces, and e-commerce platforms). * Support monitoring of marketplace tickets and notifications. * Report inconsistencies, errors, and pending items. **Order Flow Monitoring** * Check pending orders, discrepancies, and shipment status. * Report integration, inventory, and customer service issues. **Organization and Control** * Update tracking controls (inventory, sales, performance). * Assist in monitoring basic metrics and generating simple reports. * Maintain documented records and procedures. **Requirements:** * Organization, attention to detail, and responsibility regarding deadlines. * Enjoy working with people and possess excellent communication skills (effective communication, negotiation, proactivity, courtesy, and enthusiasm). * Familiarity with e-commerce platforms and marketplaces (Shopee, Mercado Livre, Amazon, Shein, TikTok Shop, Temu, Magalu). * Intermediate computer and spreadsheet knowledge. * Aptitude for technology and willingness to learn new processes. * Alignment with company culture: Proactivity, Results Orientation, Creativity, Collaboration, and Flexibility **Behavioral Profile** * **Proactivity** to seek solutions and support the team. * **Organization**, **discipline**, and ability to follow established processes. * **Strong communication skills** and courteous customer interaction. * **Willingness to learn** and grow within the field. **Preferred Qualifications:** * Experience in e-commerce customer service. * Experience with ERP systems (Tiny or Bling). * Hands-on experience with Shopee, Mercado Livre, or Amazon. * Basic knowledge of SEO, copywriting, or design (Canva). * Knowledge of logistics or shipping operations. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM Fridays end at 5:00 PM **Salary and Benefits:** * Salary range between R$ 2,000 and R$ 3,500, including bonuses. * Commission target based on performance. * Monthly profit-sharing based on individual performance. * iFood Benefits (R$ 700 food allowance on credit card \+ discount coupons) * Wellhub (Gympass \- gym network) * Health and dental insurance * Life insurance * Transportation allowance. **Selection Process:** * Resume submission and initial screening. * Responses to Indeed questions. * In-person interview. * Paid trial period of up to 5 days (if candidate is available). **About the Company:** We are an expanding company focused on growing our online sales channels and strengthening our market presence. We seek dedicated individuals eager to grow alongside us. Here, you’ll have the opportunity to demonstrate your potential and be rewarded accordingly. Job Type: Full-time, Permanent CLT Compensation: R$2,000.00 \- R$3,500.00 per month Benefits: * Medical insurance * Dental insurance * Profit sharing * Life insurance * Meal allowance * Food allowance * Transportation allowance Screening Question(s): * Did you read and pay attention to the details and requirements for this position? Why are you the ideal candidate for this role? * Do you have experience with e-commerce ERP software (Tiny, Bling, or similar)? (Yes/No) * Which courses and/or degrees do you hold or are currently pursuing that are relevant to this position? * Are you currently employed? (Yes/No). What are your current responsibilities? * Do you have experience in the E-commerce Assistant role? (Yes/No) * Which marketplaces and e-commerce platforms do you have experience with?