**We have an incredible opportunity for a Junior Support Assistant** Positivo S\+ is a technology company focused on innovative solutions for various sectors. We are looking for a team of engaged professionals passionate about making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Key Responsibilities**: * Respond to technical support tickets (help desk) * Assist with software and application installation and configuration * Guide users on the proper use of systems and tools * Resolve access issues (login, passwords, permissions) Equipment Maintenance * Install and configure computers, printers, and peripherals * Perform preventive and corrective hardware maintenance Monitoring and Documentation * Monitor machine performance and propose improvements * Log support tickets and resolutions in ticketing systems * Document technical procedures and best practices * Track support performance indicators **Mandatory Requirements**: * Solid knowledge of mobile telephony (Android, iOS, etc.) * Proficiency in Excel is essential * Knowledge of Office 365 suite * Experience with hardware and software inventory * Solid hardware knowledge * Windows environment knowledge (10 or later) * Email knowledge (O365\) * Basic knowledge of dot-matrix and inkjet printer maintenance * Experience in local area network environments * Knowledge of wireless networks (Wi-Fi) * Knowledge of VPN installation and configuration * Antivirus software **CLT employment contract \+ benefits:** * Business hours schedule * Medical and dental plans * Life insurance * Meal allowance / Food voucher * Transportation allowance * Discount club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * Elleve Performance: Discounts on universities and courses * And much more. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education Level: Technical Course * Life insurance * Life insurance * Transportation allowance * Medical assistance * Meal or food voucher * Dental assistance