Performs infrastructure, network, and service administration activities. Implements and administers assets within the Data Center environment. Server support and maintenance. Installs, configures, and monitors all active network equipment to ensure proper network operation. Supports the development of technical documentation and instructions for the environment. Interacts with other internal and external support teams. **This position is for assignment at one of our clients in Vitória/ES.** **Responsibilities and duties** * Analyze, resolve, and escalate incident tickets and service requests, problems, and change requests, as required; * Provide comprehensive support, configure, and maintain the client’s network infrastructure; * Support the installation and integration of new server hardware and applications; * Monitor network performance (availability, utilization, performance), identify and resolve failure points; * Active Directory knowledge (account management); * Perform group maintenance for privilege assignment and access permissions; * Identify and resolve issues using virtualization technologies, operating systems, cloud, storage, and SAN networks; * Manage disks, update operating system and application versions, apply fixes and patches; * Support implementation and administration of virtualization and redundancy services; * Manage network components, including network protocols, LAN/WAN, routers, and L2/L3 switches. * Promote secure connections among users within your domain; * Develop technical instructions and operational procedures; **Requirements and qualifications** * Completed technical education * Preferred: ITIL knowledge/CCNA certification and ongoing undergraduate studies in Information Technology **Additional information** Born as VipRede, **Ayko** represents continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and our continuous pursuit of innovative solutions. Today, our client base includes over **900 companies** across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** embodies people, technology, and growth—working together to build a more efficient and connected future. Our approach, the "Ayko Way," is defined by agility, transparency, and a human-centered mindset in every interaction. **Join our team!** **ES Benefits** Ifood Benefits Card for greater flexibility (grocery or restaurant) valued at R$46.50 per business day Transportation Allowance or fuel subsidy valued at R$9.80 per business day worked, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek R$150.00 birthday bonus (Ifood Benefits Card) Guaranteed meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, manicures, and massages Wellhub (Gympass) We prioritize our employees’ well-being: Fruit Day and Cookie Day Employee development incentives: University partnerships (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Privacy Notice