Customer Relationship Representative

Description

Job Summary: We are seeking proactive and customer-service-oriented professionals to make a difference in our customers' lives by promptly and empathetically resolving inquiries and requests. Key Highlights: 1. Provide exceptional customer service across all communication channels 2. Collaborate effectively as part of a team 3. Focus on results and high performance We seek proactive and customer-service-oriented professionals to join our team and make a meaningful impact on our customers' lives. In this role, you will be responsible for: * Delivering exceptional customer service across all communication channels (phone and chat), promptly and empathetically addressing questions, complaints, and requests with professionalism; * Clarifying questions regarding delivery timelines, warranties, payment methods, and other topics related to our products and services, ensuring a complete and satisfying customer experience; * Achieving established performance targets with a strong focus on results and high performance; * Collaborating effectively as part of a team, sharing knowledge and experiences for collective benefit. **Additional job information:** * **Work schedule:** * Rotating 6-day workweek with 1 day off * Weekend and holiday availability required; * Daily working hours: 6 hours 20 minutes * Working hours: To be determined. * **Compensation and Benefits:** Base salary of R$ 1.628,40 during the probationary period; After confirmation, R$ 1.670,00, with potential increases based on internal campaigns and individual performance. * **Family Support** Childcare allowance; Special assistance for children with special needs. * **Recognition and Appreciation** Birthday bonus; "Conta Comigo" attendance bonus. Opportunity for promotion after 6 months! * **Health and Well-being** Wellhub (formerly Gympass) — access to gyms and wellness apps. Unimed Health Insurance and Dental Insurance; Pharmacy benefits; SESC membership (health, club, hotel, and more). * **Guaranteed Meals** IFOOD BENEFÍCIOS (meal/food allowance) of R$ 19.00 per worked day, all loaded onto a single card. Ifood Club — exclusive coupons, offers, and advantages. * **Commute Convenience** Transportation allowance. * **Development and Quality of Life** Educational partnerships offering discounts on undergraduate programs, postgraduate courses, language learning, and various other training; Special discounts on driving schools, gyms, aesthetic centers, spas, and more. **This position is also open to candidates with disabilities (PCD)** Minimum Education: High School Diploma (Secondary Education) * Health insurance * Dental insurance * Ifood Club * Transportation allowance * SESC membership * Growth opportunity * WellHub * Meal voucher * Childcare allowance * Birthday bonus * Discount club * Pharmacy benefits