IT Support Assistant - Linhares

Description

Job Summary: IT technical support professional responsible for attending to and resolving support tickets, diagnosing hardware/software issues, and managing networks and data security. Key Highlights: 1. Technical support ticket handling and resolution 2. Hardware and software diagnosis and maintenance 3. Network and data security management and support Description: * Completed high school education or currently pursuing a higher education degree in related fields. * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite. * Ability to critically and efficiently solve problems. * Excellent verbal and interpersonal communication skills for interacting with users at all levels. * Analytical and proactive mindset. * Preferred Qualifications: * A bachelor's degree or technical course in IT or related fields is preferred. * Handle and resolve user technical support tickets via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company's network and connectivity. * Perform backups and ensure data security. * Create and maintain technical documentation and knowledge base. 2512100202181911471