Description
Job Summary:
IT technical support professional responsible for attending to and resolving support tickets, diagnosing hardware/software issues, and managing networks and data security.
Key Highlights:
1. Technical support ticket handling and resolution
2. Hardware and software diagnosis and maintenance
3. Network and data security management and support
Description:
* Completed high school education or currently pursuing a higher education degree in related fields.
* Prior experience in IT technical support.
* Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
* Ability to critically and efficiently solve problems.
* Excellent verbal and interpersonal communication skills for interacting with users at all levels.
* Analytical and proactive mindset.
* Preferred Qualifications:
* A bachelor's degree or technical course in IT or related fields is preferred.
* Handle and resolve user technical support tickets via email and in person.
* Diagnose, repair, and maintain hardware and software components.
* Install, configure, and update operating systems, software, and hardware.
* Manage and provide support for the company's network and connectivity.
* Perform backups and ensure data security.
* Create and maintain technical documentation and knowledge base.
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