Responsible for analyzing, managing, and comprehensively handling claims processes, ensuring technical accuracy, adherence to internal policies and applicable legislation, as well as guaranteeing clear and effective communication with policyholders, repair shops, suppliers, brokers, and other stakeholders. **Responsibilities:** * Receive, analyze, and manage claims processes from initiation through to closure. * Screen documentation and verify compliance with insurance rules and internal procedures. * Evaluate estimates, technical reports, and information submitted by repair shops, suppliers, and experts. * Request and validate supplementary information, revisions, and adjustments to estimates and documents when necessary. * Record all information in the internal system, maintaining an updated and complete history. * Provide support to policyholders and brokers, delivering updates on claim status. * Identify inconsistencies, risks, or indications of fraud and escalate to technical analysis when applicable. * Maintain continuous alignment with external regulators, assistance providers, and other process partners. * Meet internal deadlines and SLAs defined by operations. * Support continuous improvement of claims-handling processes and standardization of routines. **Requirements:** * Bachelor’s degree completed or in progress in Administration, Law, Engineering, or related fields. * Prior experience in claims handling, customer service, or other roles within the insurance industry. * Familiarity with claims management systems such as Cilia, Wecare, or similar platforms. * Basic knowledge of automotive mechanics (for auto claims). * Understanding of insurance legislation and industry regulations. * Proficiency in Microsoft Office and strong written communication and information organization skills. **Benefits:** * Competitive salary (to be discussed). * Meal allowance at the company. * Health insurance plan. * Dental insurance plan. * Mobility allowance. * Career development plan. * Partnerships with universities. **Working Hours:** Monday to Friday, from 8:00 AM to 5:48 PM. **Location:** Viana/ES