Junior Technical Support Analyst

Description

Job Summary: Junior Technical Support Analyst for on-site work, focused on maintaining sales operations continuity across stores through application, system, and hardware support. Key Highlights: 1. Providing Level 2 technical support to end users, both on-site and remotely. 2. Deploying, assembling, and installing equipment, software, and hardware. 3. Identifying improvements in IT solutions and managing incidents. Completed higher education in a related field or technical course (preferred); Microsoft Office Suite (basic level); Experience/Knowledge of Windows 10, Windows Server (2020) – basic level; Experience as a Level 2 Technical Support Analyst providing assistance and support to end users (microcomputing), either on-site or remotely; Knowledge of retail operations and POS/commercial automation; **Preferred:** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, and change management. **Main Responsibilities:** Ensure continuity of store sales operations by conducting on-site visits and providing remote support for applications, systems, and hardware, aiming for maximum technological environment availability. Handle equipment deployment, assembly, and installation at stores (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with suppliers as needed. Ensure inventory execution at stores through on-site monitoring and support; Triage application errors for analysts by monitoring and responding to tickets raised by stores; Apply technical checklists during on-site and remote store visits; Identify opportunities for improvement in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Work Format** Hiring of Junior Technical Support Analyst for on-site work involving technical visits to stores. On-site visits to stores and regions according to a pre-established weekly schedule. Number of on-site days: **5 days + 2 Saturdays per month according to schedule, with 6 hours on Saturday**. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Azure, ITIL, Windows10, WindowsServer, PDV ### **Benefits:** Transportation Allowance, Meal Voucher, Life Insurance, Health Plan ### **Department:** Corporate