CUSTOMER REACTIVATION ANALYST

Description

Job Summary: We are seeking a proactive and resilient Customer Reactivation Analyst to handle customer reactivation and unblock legal matters—solving problems and making things happen. Key Highlights: 1. Strategically engage in customer reactivation and resolution of legal matters. 2. We seek someone who solves problems and makes things happen. 3. Opportunity for professional development in a dynamic environment. **JOB: CUSTOMER REACTIVATION ANALYST** Work Format: On-site Company: Vieira Monteiro Advocacia **ABOUT THIS ROLE** We are looking for a proactive, communicative, and resilient individual to directly manage **customer reactivation and unblocking of legal matters**. This role is strategic: you will be responsible for ensuring processes do not stall due to lack of client contact. Here, **we do not seek someone to merely execute tasks**, but someone who **solves problems and makes things happen**. **KEY RESPONSIBILITIES** * Recover clients who have stopped responding * Proactively contact clients via WhatsApp, phone calls, email, and social media * Investigate alternative contact methods when necessary * Re-engage clients using strategic and human-centered approaches * Identify reasons for disengagement and overcome objections * Ensure clients re-enter the legal workflow * Record and organize information in system/spreadsheet **WHAT WE EXPECT FROM YOU** * A **proactive profile, unwilling to accept unsolved problems** * Excellent communication skills (verbal and written) * Persuasion ability and capacity to steer conversations * Resilience to handle non-responsive or resistant clients * Organization and sense of responsibility * Proficiency with digital tools **PREFERRED QUALIFICATIONS (NOT MANDATORY)** * Experience in customer service, retention, or collections * Exposure to dynamic environments (sales, call centers, customer support) * Prior experience in a law firm is a plus **BEHAVIORAL PROFILE** We seek someone who: * Does not accept silence as an answer * Pursues solutions until resolved * Balances firmness and empathy * Demonstrates initiative and ownership mindset **SUCCESS INDICATORS FOR THIS ROLE** * Recovered clients * Unblocked legal matters * Reduced number of deadlines at risk * Contact efficiency with the client base **WHAT WE OFFER** * Dynamic and growing work environment * Genuine opportunity for professional development * Direct interaction with strategic management * Autonomy paired with accountability **HOW TO APPLY** Send your resume \+ a brief response to the following question: “What would you do if a client viewed your message but did not reply for days?” **If you are someone who solves, persists, and makes things happen—this role is for you.** Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site