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We invest in sustainable innovation and offer various industries complete and innovative plastic packaging solutions, as well as compounds, recycled resins, masterbatches, and machinery, produced with the best raw materials and equipment available on the market.\n\n \n\nIf you identify with our company and this challenge, come be VALGROUP—together we can go much further!\n\n**\\#letstransformplasticwithus**\n\n **Responsibilities and Duties** \n\n* Field Microcomputer Support:\n* Perform installation, configuration, and maintenance of workstations (desktops and laptops), printers, scanners, and other peripherals.\n* Diagnose and resolve hardware and software issues (Windows operating systems, Office suite, corporate applications) on-site or remotely.\n* Carry out component replacements, upgrades, and installations of new equipment.\n* Ensure equipment connectivity to networks and internal systems.\n* Basic Network and Server Infrastructure Support:\n* Assist in diagnosing and resolving basic network connectivity issues (cabling, switches, Wi\\-Fi routers).\n* Monitor basic server status (disk space, essential services, performance).\n* Collaborate in verifying and maintaining routine backups.\n* Provide support in configuring network access and permissions.\n* Incident Management and Documentation:\n* Register, categorize, and document all service requests and resolutions in a Help Desk system.\n* Track ticket status, ensuring communication with users about progress.\n* Create and maintain technical documentation for procedures and equipment inventory.\n* User Support:\n* Provide technical support and guidance to users, focusing on satisfaction and efficient resolution.\n* Conduct basic training on software usage and good information security practices.\n\n \n\n**Requirements and Qualifications** \n\n* Completed Bachelor's degree in Information Systems, Computer Science/Engineering, or related fields\n\nFlexibility to work in Poços de Caldas/MG \n* \n\n \n\n \n\n**Additional Information** **Our Benefits:**\n\n* Medical Plan;\n* Dental Plan;\n* Life Insurance;\n* Basic Food Basket;\n* Transportation Allowance;\n* On-site lunch;\n* Profit Sharing Program (PPR).\n\n \n\nWith nearly half a century in the market, **Valgroup** has established itself as a reference in plastic production, processing, and recycling, with strategically located facilities in Brazil and around the world. Bringing together over 7,000 employees across its plants, the company operates with the purpose of improving society's quality of life through innovative and sustainable packaging solutions.\n\n **OUR PURPOSE**\n\n\nImproving society's quality of life through innovative and sustainable packaging solutions.\n\n **OUR VALUES**\n\n* **Sustainability** is in our DNA, and we will lead the transformation of our industry toward a sustainable future.\n* The pursuit of **Innovation** is relentless. We innovate in products, processes, equipment, and services.\n* We are big because we are simple. And we are committed to continuing to grow while maintaining **simplicity**.\n* We have grown by being recognized for our **agility**, and regardless of our size, we cannot afford to lose it.\n* We **respect** all our **relationships**: not only among employees but also with customers and suppliers. Together, we can drive the disruptions we seek in our sector.\n* We **dedicate ourselves** intensely **to our people**: we strive for employee satisfaction, continuous development, and engagement.\n* We work with a sense of **belonging**. 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Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil","infoId":"6382299873305712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Junior Support Analyst","content":"As a Junior Support Analyst, you will be responsible for providing technical support, recording and \nprioritizing user requests. You will resolve incidents, diagnose hardware, \nsoftware, and network issues, and document solutions. Requires experience with ITSM tools, system \ninstallation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and familiarity with ITIL.\nDESIRABLE KNOWLEDGE:\nAbility to receive, register, classify, and prioritize user requests.\n Competence in taking effective actions to resolve incidents and service requests, as well as answering general inquiries.\n Performs data collection of medium or low complexity under guidance.\n Writes and documents ideas and solutions clearly and comprehensibly / Ticket Classification \n Familiarity with operating systems \n Ability to diagnose and resolve hardware issues on workstations and peripheral devices.\n Experience with ITSM tools to log and track requests.\n Basic knowledge of networks (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway)\n Ability to install, configure, and update applications and systems.\n Knowledge of security practices, such as antivirus, firewalls, and password management.\n Ability to resolve issues related to specific software used by the organization (e.g., office suites, ERP systems).\nKnowledge in printer troubleshooting\n Knowledge in AI \n Basic English skills \n Basic knowledge of ITIL Foundation Ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security\nProficient in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues.\n \n\nMinimum Education: Technical Course \n\n \n\nDesired Qualification:* Computer Science, Technical Course\n\n\nLanguages:* English (Basic)\n\n \n\n* Meal Allowance / Food Voucher\n* Transportation Allowance\n* Sul América Medical Plan (Optional)\n* Life Insurance - 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Network Sys Admin in Espirito Santo do Pinhal
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IT Support Analyst [MOGI-GUACU]64737637196291120
Indeed
IT Support Analyst [MOGI-GUACU]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and proactively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including setup and arrangement of equipment; * Perform on-site interventions to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network connection points; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components provided and funded by the CONTRACTOR, provided such equipment is outside its warranty period. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions including: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities affecting deployed or newly integrated computing resources (hardware and software); * Assist School Units in identifying, describing, and managing the warranty claim process with equipment or service providers under active warranty. Requirements * Completed undergraduate degree; * Experience in remote and on-site IT support; * Willingness to use personal vehicle.
Praça Rui Barbosa, 71 - Centro, Mogi Guaçu - SP, 13840-029, Brazil
Negotiable Salary
IT Support Analyst [MOGI-MIRIM]64737637276418121
Indeed
IT Support Analyst [MOGI-MIRIM]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks, assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve potential IT equipment issues, both reactively and proactively; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including setup and arrangement of equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network points; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and parts provided and funded by the CONTRACTOR, provided such equipment is outside warranty coverage. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, as well as any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories at the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers holding active warranties. Requirements * Completed undergraduate degree; * Experience in IT support, both remote and on-site; * Willingness to use personal vehicle
R. Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil
Negotiable Salary
IT Support Analyst [Aguaí]64582172098946122
Indeed
IT Support Analyst [Aguaí]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions regarding standard market applications, among others; Responsibilities: * Detect and resolve, in a corrective and preventive manner, potential issues in IT equipment; * Check the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences by organizing and setting up equipment; * Work on-site to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure problems; * Identify and resolve issues related to network points; * Implement sharing of network resources; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute IT equipment and defective parts provided and funded by the CONTRACTOR, provided such equipment is out of warranty; * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.)—currently Windows and Chrome—and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toners (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve issues, failures, and technical non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim processes with equipment or service providers under active warranty Requirements * Completed higher education * Experience in IT support, both remote and on-site.
R. Maj. Braga, 794 - Centro, Aguaí - SP, 13860-000, Brazil
Negotiable Salary
10353345 - Technical Support Analyst (Mid-Level)64563209750914123
Indeed
10353345 - Technical Support Analyst (Mid-Level)
Description: Knowledge in: * Windows; * Active Directory; * Basic Excel * CNH B required Working Hours * Onsite from 08:00 to 17:00 in Poços de Caldas - Minas Gerais OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? An organized and responsive individual. Your day-to-day responsibilities * Responsible for providing user support remotely or onsite, as well as recording incidents to enable analysis and resolution of tickets, escalating them to resolving teams if necessary; * Tickets related to operating systems, software, hardware, networks and Office Suite, databases, printers and peripherals, in addition to technical requests related to services, security and products; * Provide technical support ensuring high availability and performance of client platforms, and when necessary, guide and train users; * Perform requirement analysis, construction, testing, approval and implementation related to infrastructure; * Perform directory mapping, POP/Exchange email configuration, profile setup, VPN installation, Active Directory, IP configuration; 2511210202471881956
Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil
Negotiable Salary
Mid-level Support Analyst (4)64520702031746124
Indeed
Mid-level Support Analyst (4)
Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience with on-site user support (Field Service); * Experience in equipment installation and maintenance; * Knowledge of hardware, Windows operating systems, MS Office, and general software; * Experience using ticketing management tools. ServiceNOW is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site; * Good communication and organizational skills; * Flexibility and availability for travel; * Ability to work in a team and collaborate; * Respond to technical tickets on-site by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices, and others; * Perform image deployment and equipment setup for use; * Ensure compliance with internal processes and proper documentation of all activities performed; * Evaluate users' equipment requests, identifying their actual needs; * Provide on-site user support and basic training; * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and propose improvements; * Ensure timely resolution of service requests; * Contribute to the continuous update of the knowledge base and support service desk training; * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary; * Assist management in project execution and other diverse needs. 2511080202181828515
Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil
Negotiable Salary
Mid-Level Infrastructure Analyst - Poços de Caldas / MG64145937815809125
Indeed
Mid-Level Infrastructure Analyst - Poços de Caldas / MG
We are one of the largest producers, processors, and recyclers of plastic. We invest in sustainable innovation and offer various industries complete and innovative plastic packaging solutions, as well as compounds, recycled resins, masterbatches, and machinery, produced with the best raw materials and equipment available on the market. If you identify with our company and this challenge, come be VALGROUP—together we can go much further! **\#letstransformplasticwithus** **Responsibilities and Duties** * Field Microcomputer Support: * Perform installation, configuration, and maintenance of workstations (desktops and laptops), printers, scanners, and other peripherals. * Diagnose and resolve hardware and software issues (Windows operating systems, Office suite, corporate applications) on-site or remotely. * Carry out component replacements, upgrades, and installations of new equipment. * Ensure equipment connectivity to networks and internal systems. * Basic Network and Server Infrastructure Support: * Assist in diagnosing and resolving basic network connectivity issues (cabling, switches, Wi\-Fi routers). * Monitor basic server status (disk space, essential services, performance). * Collaborate in verifying and maintaining routine backups. * Provide support in configuring network access and permissions. * Incident Management and Documentation: * Register, categorize, and document all service requests and resolutions in a Help Desk system. * Track ticket status, ensuring communication with users about progress. * Create and maintain technical documentation for procedures and equipment inventory. * User Support: * Provide technical support and guidance to users, focusing on satisfaction and efficient resolution. * Conduct basic training on software usage and good information security practices. **Requirements and Qualifications** * Completed Bachelor's degree in Information Systems, Computer Science/Engineering, or related fields Flexibility to work in Poços de Caldas/MG * **Additional Information** **Our Benefits:** * Medical Plan; * Dental Plan; * Life Insurance; * Basic Food Basket; * Transportation Allowance; * On-site lunch; * Profit Sharing Program (PPR). With nearly half a century in the market, **Valgroup** has established itself as a reference in plastic production, processing, and recycling, with strategically located facilities in Brazil and around the world. Bringing together over 7,000 employees across its plants, the company operates with the purpose of improving society's quality of life through innovative and sustainable packaging solutions. **OUR PURPOSE** Improving society's quality of life through innovative and sustainable packaging solutions. **OUR VALUES** * **Sustainability** is in our DNA, and we will lead the transformation of our industry toward a sustainable future. * The pursuit of **Innovation** is relentless. We innovate in products, processes, equipment, and services. * We are big because we are simple. And we are committed to continuing to grow while maintaining **simplicity**. * We have grown by being recognized for our **agility**, and regardless of our size, we cannot afford to lose it. * We **respect** all our **relationships**: not only among employees but also with customers and suppliers. Together, we can drive the disruptions we seek in our sector. * We **dedicate ourselves** intensely **to our people**: we strive for employee satisfaction, continuous development, and engagement. * We work with a sense of **belonging**. We all feel like owners of a company and a cause.
Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil
Negotiable Salary
Junior Support Analyst63822998733057126
Indeed
Junior Support Analyst
As a Junior Support Analyst, you will be responsible for providing technical support, recording and prioritizing user requests. You will resolve incidents, diagnose hardware, software, and network issues, and document solutions. Requires experience with ITSM tools, system installation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and familiarity with ITIL. DESIRABLE KNOWLEDGE: Ability to receive, register, classify, and prioritize user requests. Competence in taking effective actions to resolve incidents and service requests, as well as answering general inquiries. Performs data collection of medium or low complexity under guidance. Writes and documents ideas and solutions clearly and comprehensibly / Ticket Classification Familiarity with operating systems Ability to diagnose and resolve hardware issues on workstations and peripheral devices. Experience with ITSM tools to log and track requests. Basic knowledge of networks (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway) Ability to install, configure, and update applications and systems. Knowledge of security practices, such as antivirus, firewalls, and password management. Ability to resolve issues related to specific software used by the organization (e.g., office suites, ERP systems). Knowledge in printer troubleshooting Knowledge in AI Basic English skills Basic knowledge of ITIL Foundation Ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security Proficient in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues. Minimum Education: Technical Course Desired Qualification:* Computer Science, Technical Course Languages:* English (Basic) * Meal Allowance / Food Voucher * Transportation Allowance * Sul América Medical Plan (Optional) * Life Insurance - MetLife * Total Pass
R. Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil
Negotiable Salary
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