30-day temporary vacancy (vacation coverage) Responsibilities: * Provide user support; * Diagnose and resolve technical issues; * Monitor and ensure SLAs are met; * Record activities with detailed descriptions and execution time; * Collaborate with teams for support or escalation of incidents. What we seek: * Prior experience in technical support; * Proficiency and strong practical skills with Microsoft Office tools; * Knowledge of Windows operating systems and networking; * Ability to work under pressure and meet deadlines; * Capability to efficiently troubleshoot problems. Benefits: * Meal allowance (Vale Refeição); * Transportation allowance (Vale Transporte);