PRODUCTION SUPPORT - COP

Description

Job Summary: Production Support / COP to assist installers/technicians, clarify technical doubts, route services, and monitor performance indicators. Key Highlights: 1. Essential support for field teams 2. Focus on leadership and proactivity 3. Problem solving and service optimization **PRODUCTION SUPPORT / COP \- EXPERIENCED CANDIDATES ONLY** Work Location: **R. Dona Maria de Souza, 510 \- Piedade, Jaboatão dos Guararapes \- PE, 54400\-260\.** Interested candidates should send their resumes via WhatsApp: **(62\) 99285\-3880** or email: **m.silva28@procisa.com.br** **Responsibilities:** * Field installer/technician support: Assistance with daily routines related to adhesion and technical visits. * Technical doubt clarification: Resolving technical issues during task execution. * Service routing: Organizing and directing services to field teams. * Indicator monitoring: Filling out and tracking spreadsheets related to performance indicators (COP). **Skills and Attitudes:** * Leadership: Ability to lead and guide the team. * Proactivity: Initiative to act and resolve problems. * Determination: Persistence and focus on objectives. * Responsibility: Reliability and commitment to tasks. * Dynamism: Adaptability and energy to handle diverse situations. * Efficient communication: Ability to communicate effectively with team members and superiors. **Requirements:** * Prior experience in this role. * Completed high school education. **Salary and Benefits:** . Salary: **R$ 4\.219,75** \+ Variable compensation . Working hours: **5x2 shift from 08:00 AM to 5:00 PM** . Company-provided mobile phone . Transportation allowance (VT) . Meal/voucher allowance (VA/VR): **R$ 27.50/day** — average of **R$ 715.00/month** . Pharmacy benefit plan . Health insurance – Hapvida . Dental insurance – METLIFE . Partnership with BlueFit gym . Life insurance . Profit-sharing program (PPR) Employment Type: Permanent / CLT Compensation: R$4\.219,75 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Food basket * Commercial partnership agreements and discounts * Profit sharing * Life insurance * Meal allowance * Food voucher * Transportation allowance * Company vehicle Selection Questions: * Have you previously provided support to field teams (installers or technicians)? If yes, for how long and at which company? * Have you worked with dispatching service orders (OS)? * Can you manage multiple simultaneous demands and tight deadlines? * Are you available to work onsite in Jaboatão dos Guararapes, Piedade neighborhood? Work Location: Onsite