SUPPORT ANALYST - Muribeca

Description

Job Summary: An IT professional to diagnose and resolve ERP Winthor incidents, support essential services, monitor system capacity, and participate in IT projects. Key Highlights: 1. Solid experience in diagnosing and resolving ERP Winthor incidents 2. Experience supporting IT infrastructure and essential services (AD, DNS, DHCP) 3. Involvement in monitoring, capacity planning, and IT projects A distributor of various goods is seeking a Support Analyst in Jaboatão dos Guararapes (Muribeca). **Responsibilities:** Diagnose and resolve ERP Winthor incidents; provide IT infrastructure and essential services support (AD, DNS, DHCP); monitor system capacity, perform capacity planning, and support Cloud Computing initiatives; handle service tickets, resolve incidents, and train end users; update software, configure systems, and provide hardware support; execute, monitor, and document technical aspects of new projects. Previous roles such as Technical Support Specialist, Help Desk Analyst, Support Technician, or Support Coordinator may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Cost-of-Living Allowance * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.