Customer Service Assistant

Description

Job Summary: Join Riachuelo as a Customer Service Assistant, responsible for customer service, executing operational processes, and offering financial products. Key Highlights: 1. Engage with customers across all touchpoints 2. Work in fashion retail at a leading company in Latin America 3. Join a diverse environment grounded in respect and empathy **At Riachuelo, we connect with you! #VemSerRCHLOVER** We exist to connect desires with achievements. And your choice of Riachuelo to build your career is an achievement for us! Here, our 40,000+ RCHLOVERS find the best environment to transform and grow alongside us. After all, we are fashion, retail, tech, logistics, finance, manufacturing—and the largest fashion company in Latin America! **Let’s together build Brazil’s largest ecosystem of fashion, lifestyle, and financial products!** Our Store Team is looking for a Customer Service Assistant to join the team! **Please note: Our opportunities are open to everyone. At Riachuelo, you’ll find a diverse environment built on respect and empathy, where we care for our RCHLOVERS.** **Responsibilities and Duties** **The role’s key challenges are:** Responsible for customer service and sales of financial products. * Engage with customers across all touchpoints; * Execute installment credit operational processes; * Offer the Riachuelo Card and other financial products to all customers; * Understand and strive to meet established goals. **Requirements and Qualifications** **It is highly important that you have and/or know:** * Completed High School education; * Affinity with fashion retail; * Flexible availability, including weekends; * Prior experience in negotiation processes is desirable. **Additional Information** **What benefits do we offer?** * Medical assistance * Dental assistance * Group life insurance * Totalpass * Educational partnerships * Riachuelo discounts * Meal or food allowance * Transportation allowance * Profit and results sharing **To learn about all our benefits, visit** **www.riachuelo.com.br/carreiras** **Interested? Apply now!** **#VemSerRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever wondered what happens before our stores receive the collections that win over Brazil year after year? Today, we are over 30,000 possibility creators spread across the entire national territory, working across multiple areas to build **the Fashion that Inspires Brazil.** Beyond our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter’s, we also have teams in Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm Midway—alongside many other integrated functions operating within a unified business model that ensures we remain **unique** in the Brazilian market. We work with **fashion** to create **positive impact**, directly in our country—and we **love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence**.