Receptionist

Description

Receive and welcome patients professionally and cordially, schedule and follow up on appointments, and implement strategic actions to convert leads into clients, contributing to the clinic's growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic in person and by phone, providing agile and efficient service; \* * Clarify questions regarding services, pricing, and hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—ensuring patient retention; \* * Ensure achievement of established goals; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm upcoming appointments in advance and track no-shows, rescheduling as needed; \* * Record and update patient data in the clinic's system; \* * Generate reports related to patient service, lead conversion, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Emphasize the clinic's service differentiators during interactions. Employment type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site