Job Summary: Technical support professional to provide first-level support, monitoring, diagnosis, and repair of hardware and software. Key Highlights: 1. Technical support and local/remote user assistance 2. Diagnose and resolve hardware and software issues 3. Maintenance, repair, and upgrade of technology equipment Academic Qualifications: Completed or currently pursuing a Bachelor's degree in Engineering (Electrical, Electronics, Computer, or Telecommunications), Computer Science, Administration with emphasis on Systems Analysis, Computer Networks Technology, or related fields. Responsibilities: * Provide technical support for first-level issue resolution and local/remote user assistance under the guidance of second-level support analysts. * Monitor alarms and log service tickets. * Escalate issues to the appropriate resolution team and track them to full resolution. * Deliver high-quality customer service and on-site support. * Manage scheduling and workflow. * Diagnose issues to determine the appropriate course of action. * Perform all on-site service activities, including installation, maintenance, repair, upgrade, and removal of hardware and software on existing technology equipment in Distribution Centers. * (Laptops, desktops, Zebra printers, radio frequency devices, access points, routers, network switches, cabling, etc) * Conduct data network integrity testing. * Identify and safeguard all required tools or equipment. * Document issues and procedures and share documentation with relevant teams. * Repair data cables and connectors. * Adhere to established security protocols, regulatory standards, and best practices. * Communicate effectively with customers. Minimum Education: Bachelor's degree
João Silva
Indeed · HR
João Silva
Indeed · HR
