Internal B2B Sales Representative

Description

Job Summary: The professional will manage a customer portfolio, negotiate B2B sales, promote offers, and handle post-sales activities to ensure customer retention. Key Highlights: 1. B2B Customer Portfolio Management and Retention 2. Sales Negotiation and External Visits 3. Strategic Support and Team Integration **What We Expect From You:** * Completed or ongoing undergraduate degree in administrative, commercial, engineering, architecture, or related fields. * Prior experience as a B2B Sales Representative (product knowledge is considered a plus). * Prior experience with SAP, ServiceNow, and Qlik Sense systems (considered a plus). * Intermediate-level Microsoft Office proficiency. * Availability to work on weekends and holidays. * Customer satisfaction orientation. * Strong negotiation skills. **Typical Daily Responsibilities:** * Customer Portfolio Management: + Actively manage the store's customer portfolio using channels such as phone, e\-mail, and WhatsApp to get to know customers and develop proposals aligned with their needs. + Retain customers through differentiated service, identifying and addressing their daily, weekly, and monthly needs. + Boost purchases and increase average cart value. * Customer Service and Negotiation: + Respond to quotations and negotiate orders received via multiple channels (e\-mail, phone, WhatsApp, and in-person visits), focusing on closing sales under optimal conditions for both the customer and Leroy. + Conduct external visits to the top 20 customers in the portfolio to understand on-site requirements and strengthen relationships. * Communication and Promotion: + Communicate specific offers to corporate clients (CNPJ), collaborating with the store’s Commercial Managers to optimize resources and improve campaign effectiveness. + Act as a facilitator and motivator within stores, leading topics related to B2B and CNPJ sales to drive team engagement and understanding of our business. + Participate in internal meetings (morning/afternoon briefings) to present results of initiatives and sales performance. * Internal and Strategic Support: + Serve as the store’s point of contact for CNPJ-related requests and for usage of the Leroy Merlin Empresas portal. + Support Project Sales Representatives in serving CNPJ clients, credit analysis, and negotiations, aiming to maximize sales and repeat business. + Contribute to integrating store teams around B2B sales objectives. * Post\-Sales and Customer Satisfaction: + Carry out post\-sales activities focused on customer satisfaction, ensuring their needs are effectively met and resolved to foster retention. Apply for this position and become part of our growth journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team — see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PcD). \#WeBuildCareers