Customer Service Center Assistant

Description

Atitus Educação is seeking a professional to join our team as a Customer Service Center Assistant. This role is essential to ensuring excellent service to our customers while aligning with the company's strategy! **Responsibilities:** Provide service to internal and external customers, ensuring satisfaction; Process undergraduate and postgraduate enrollments in the system, ensuring accuracy throughout the process; Track protocol-based requests until their resolution; Assist in organizing documentation according to established regulations (MEC), cross-checking against provided information and finalizing the process; Support the opening and tracking of student-initiated requests via tickets and protocols; Receive enrollment documentation and conduct registration audits to ensure up-to-date information; Actively participate in re-enrollment and enrollment reactivation campaigns to meet retention and budget targets; Handle financial negotiations across all business lines; Monitor graduation processes (contact students with academic pending items); Open the customer service center; **Requirements:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint...); Familiarity with digital platforms; Currently pursuing a bachelor's degree. **Working Hours:** 40 hours per week, Monday through Friday, from 1:00 PM to 10:00 PM (with a 1-hour break). Minimum Education Level: Higher Education * Education Assistance * Childcare Assistance * Dental Plan * Meal Voucher * Health Insurance Plan * Transportation Voucher * Life Insurance