Pharmacy Attendant

Description

Job Summary: A professional responsible for delivering exceptional customer service, possessing in-depth product and process knowledge, and serving as a technical reference for the team—aiming for strong performance and results. Key Highlights: 1. Consultative and customer-oriented service 2. Support and training for new staff members 3. Collaboration in inventory organization and control **Position: Pharmacy Attendant** **Position Summary:** A professional responsible for delivering exceptional in-person, telephone, or digital customer service, with comprehensive knowledge of pharmacy products and processes—ensuring efficiency, empathy, and accuracy in guidance and sales. Acts as a technical and behavioral reference for the service team, contributing to team performance and store results. **Key Responsibilities:** * Serve customers in person, by phone, or via digital channels, focusing on resolving inquiries, advising on medications, and recommending products suited to their needs; * Conduct consultative sales of medications, fragrances, dermocosmetics, and convenience items; * Verify and register medical prescriptions in compliance with current legislation; * Assist in organizing and restocking products at the point of sale; * Stay updated on new product launches and their features; * Provide support and training to newer staff members, sharing best practices; * Collaborate on inventory counts, expiry date management, and stock verification; * Maintain cleanliness and organization of the counter and other common store areas; * Monitor performance goals and metrics, striving to exceed targets. **Requirements:** * Completed high school education (Technical or higher education in health or customer service fields is desirable); * Minimum 2 years’ experience as a pharmacy attendant or in related roles; * Knowledge of medications (prescription, generic, similar, and OTC), fragrances, and personal care products; * Strong communication skills, professional demeanor, and results orientation; * Familiarity with POS systems and cash register operations is a plus. **Preferred Qualifications:** * Courses in pharmacy, sales, or customer service; * Basic understanding of sanitary regulations and ANVISA guidelines; * Experience in high-traffic pharmacies or pharmacy chains. Employment Type: Full-time, Permanent CLT Compensation: R$3.500,00 – R$4.500,00 per month Benefits: * Medical assistance * Commercial agreements and discounts Work Location: On-site