Job Summary: Work in IT Support within an environment that values respect, ethics, diversity, and inclusion, with a focus on partnership and growth in agribusiness. Key Highlights: 1. An environment that values respect, ethics, diversity, and inclusion. 2. A team that prioritizes partnership as its core value. 3. Join the most comprehensive agribusiness ecosystem in Brazil. **If you seek a professional role in an environment where challenges are viewed as opportunities, this is the place for you!** Here, you will find an environment that values **respect**, **ethics**, **diversity**, **equity**, and **inclusion**, and a team that places **partnership** at the heart of the company’s values. 3tentos does not tolerate discrimination of any kind in its recruitment and selection processes; it embraces new ideas while respecting individuals and their uniqueness, and values the development of both behavioral and professional skills among its talent. Do you enjoy working in **IT Support**? Would you like to join the company with the **most comprehensive agribusiness ecosystem in Brazil**? **Then grow with us through partnership!** \#join3tentos **Responsibilities and Duties** * Provide high-quality, agile multichannel support; * Register and track incidents in ITSM; * Remotely resolve IT-related incidents; * Analyze occurrences and perform escalations; * Document solutions and support the knowledge base; * Route tickets to the appropriate group; * Guide users on non-technical requests; * Monitor SLAs and critical incidents; * Meet quality and productivity targets. **Requirements and Qualifications** * Completed technical education in IT or undergraduate studies in progress; * Experience with ITSM platforms such as GLPI, Jira, or similar tools; * Prior experience in Service Desk and end-user support; * Knowledge of IT infrastructure: Windows, Active Directory, networks, and hardware; * Experience handling operational routines, monitoring, and indicator analysis; * Basic understanding of information security and best practices; * Familiarity with ITIL principles; * Experience in corporate environments; * Availability for on-site work in Ijuí/RS. **Additional Information** * Meal allowance or food voucher; * On-site cafeteria; * Transportation allowance; * Dental plan; * State-wide Unimed health insurance plan; * Life insurance; * Annual Profit-Sharing Program (PPR); * Discount partnership program with educational institutions. *Please monitor your* ***e\-mail*** *(including spam/junk folder) and* ***phone number****registered, as all communication regarding next steps will be sent via these channels!* **Welcome to 3tentos!** We are a family-owned company operating in the **agribusiness** sector, grounded in the **integrity, trust, and honesty** of the people who built this story. We believe our strength lies in people who feel a sense of belonging, who do what they love, focus on agribusiness, and collectively advance the company’s vision and goals — always valuing year-round partnership with our clients. Currently, the company operates across four major agribusiness areas: **input supply, grain trading, and industrial processing**, in addition to offering **comprehensive financial solutions to over 24,000 customers**, covering the entire production cycle across multiple crops. This ecosystem ensures producers access to complete solutions — including **technical support, structured origination, industrial processing, and financial assistance** — backed by a team of **more than 2\.500 people who share and work toward the same purpose**. **Our Guiding Values:** * **Value of the Field** Agriculture forms the foundation of our business, and we deeply understand its significance. We take pride in recognizing its vital role in societal development. * **Value of Partnership** Partnership means being close — always. We are built by people who collaborate for mutual growth and prosperity. * **Value of Security** We want people to feel secure with 3tentos, because all our relationships are genuine and honest. **Our Purpose**"To drive the evolution of agriculture alongside producers, employees, and society". **Interested in completing your undergraduate internship with us? Visit:** https://estagio3tentos.gupy.io/
João Silva
Indeed · HR
João Silva
Indeed · HR
