HELP DESK TECHNICAL SUPPORT IN TELECOMMUNICATIONS - OPEN POSITION

Description

Job Summary: A Help Desk professional with expertise in telecommunications, networking, and communication protocols for problem diagnosis and resolution. Key Highlights: 1. Customer service experience, strong communication skills, and empathy. 2. Proactivity in seeking technical support solutions. 3. Knowledge of networking technologies and telephony protocols. **HELP DESK TECHNICAL SUPPORT IN TELECOMMUNICATIONS** **Job Description:** * Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). * Familiarity with telecommunications networks. * Basic knowledge of telephony protocols, such as SS7 and SIP. * Knowledge of GPON networks and related technologies. * Ability to diagnose and resolve issues (troubleshooting). * ERP system experience preferred (MKSolutions). * Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). * Familiarity with telecommunications networks. * Basic knowledge of telephony protocols, such as SS7 and SIP. * Knowledge of GPON networks and related technologies. * Ability to diagnose and resolve issues (troubleshooting). * ERP system experience preferred (MKSolutions). **Requirements:** * Prior customer service experience. * Strong communication, organization, and empathy. * Proactivity in seeking solutions. **Minimum Education Level:** Technical Schooling **Work Schedule:** Monday to Friday (8:00 AM to 6:20 PM\) **Benefits:** * Meal Voucher (VR) * Transportation Allowance * Health and Dental Insurance * Life Insurance * Education Assistance * Birthday Day Off * Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial