Description: * Higher education degree, completed or in progress, is desirable; * Knowledge of Office Suite; * Previous experience in sales team and results management; * Analytical and strategic vision; * Skills in face-to-face/online sales; * Flexible working hours. * Responsible for team management: recruitment and selection, feedback, scheduling (planning and managing), time tracking, training, development, monitoring employee routines, and terminations; * Ensure that the team complies with standards, guidelines, operational procedures, and internal policies; * Conduct periodic alignment meetings with the team to communicate results and promotional initiatives; * Perform assessments with new clients; * Carry out sales and resales of laser hair removal packages (face-to-face/online); * Monitor and deliver all financial and operational results of your unit; * Ensure the company's service standard is met at your unit; * Provide excellent customer service: clarify doubts, handle contract-related matters, etc.; * Monitor NPS survey results and manage client follow-ups; * Address incidents and client inquiries regarding treatment outcomes, providing assistance and clarifications; * Establish partnerships and conduct client prospecting; * Plan and execute action plans for operational indicators: commercial and clinical; * Responsible for equipment functionality, common areas, as well as maintaining hygiene and cleanliness standards at the unit; * Handle administrative tasks of the unit: analysis and submission of reports, opening service tickets, purchase requests, inventory management, and third-party supervision; * Monitor and keep documentation required by regulatory agencies up to date; 2511130202461590523