N2 Technical Support / Field Service

Description

Job Summary: N2 Technical Support / Field Service responsible for investigating, diagnosing, and testing solutions; providing on-site support; and managing tickets. Key Highlights: 1. Second-Level Support - N2 - Field Service 2. Incident Management / Request Management / Ticket Management 3. Knowledge of operating systems and IT infrastructure Profile: N2 Technical Support / Field Service **Scope:** Activities: \- Investigate, diagnose, and test the solution to the problem before visiting the requester; \- Provide on-site support for standard desktop image applications, systems, and all IT equipment; \- Software support/installation and uninstallation; \- Investigate, diagnose, and test the solution to the problem before visiting the requester; \- Close incident and service request tickets only after resolution; \- Second-Level Support \- N2 \- Field Service; \- Incident Management / Request Management / Ticket Management. Requirements: \- Knowledge of Windows 7/10/11 operating systems; \- Knowledge of Active Directory, DNS, DHCP; file server, print server; \- Knowledge of routers, switches, WiFi; \- Knowledge of antivirus tools; \- Knowledge of Office 365, including installation, configuration, and rule administration; \- User support, desktop configuration, Outlook, Exchange, application installation, hardware, printers, etc.; \- Experience with ITSM operations under defined SLAs; \- Availability and flexibility in working hours, rotating shifts to cover operational needs. **Address**: Itajaí \- Rodovia Antônio Heil, 3400 , Itaipava \- Itajaí/SC \- Block 6, Room 12 C and 7 B \- ZIP Code: 88316\-002 **Period**: 02/13/2026 to 02/20/2026 \- 08:00 to 17:00\. Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 week Compensation: R$150.00 per day