N1 Technical Support Analyst - On-site (Erechim/RS)

Description

Job Summary: Provide first-level (N1) user support, deliver basic technical assistance for hardware, software, and systems, and perform maintenance and IT asset management support. Key Highlights: 1. First-level (N1) support via service desk 2. Basic technical support for hardware, software, and corporate systems 3. Assistance in IT asset management We are seeking an **N1 Support Analyst** for on-site work in Erechim/RS, assigned to a large-scale agro-industrial company with strong national and international presence, operating in areas such as grain processing, biofuel production, and energy. We are an ecosystem that transforms careers, accelerates businesses, and drives innovation through talent development and deployment. Our purpose is to connect people and companies, delivering solutions that foster digital transformation and cultivate a culture of continuous learning. ### **Responsibilities** * Provide first-level (N1\) user support via service desk; * Log, classify, and route service requests; * Deliver basic technical support for hardware, software, and corporate systems; * Perform preventive and corrective maintenance on equipment (desktops, notebooks, printers, etc.); * Assist with installation, configuration, and updates of systems and applications; * Support users in utilizing internal systems and corporate tools; * Conduct initial troubleshooting for IT incidents; * Escalate issues to higher support levels (N2/N3\) when required; * Assist in IT asset management (inventory, tracking, and movement); * Ensure compliance with SLAs and service standards. ### **Requirements and Qualifications** * Prior experience in technical support or service desk roles; * Knowledge of: + Windows operating systems; + Microsoft Office / Microsoft 365; + Basic networking (TCP/IP, connectivity); + Hardware maintenance; * Experience with ticketing tools (ITSM) is a plus; * Strong communication and user support skills; * Problem-solving ability; * Availability for 100% on-site work in Erechim/RS. ### **What We Offer** * High-quality work equipment to help you excel in your role; * A birthday day off each month, to celebrate as you wish; * Education incentives, including partnerships with higher education and language institutions; * The Growdev training platform, offering practical, market-aligned technology content.