**Customer Support Specialist \- English** **Location:** Brazil (remote/full\-time) **Salary:** R$ 5\.400/month **About Us:** **TheFutureSociety** is a community dedicated to spiritual experiences, astrology, tarot, and personal development. Our mission is to create unique experiences for our members by combining technology, high\-quality content, and exceptional human support. **What You’ll Do:** * Support members and users via chat, email, and calls, ensuring swift and effective resolution of inquiries; * Participate in meetings and calls in English with international members or partners; * Manage support tickets and workflows in Zendesk; * Maintain detailed records of interactions and feedback; * Collaborate with product, marketing, and operations teams to enhance user experience; * Prepare weekly reports; * Continuously update the knowledge base for our AI Chatbot; * Assist in creating clear, well\-organized guides, FAQs, and educational content. **What We Expect From You:** * Prior experience in **customer support**, preferably using Zendesk; * Fluent English (written and spoken) for international calls and communications; * Exceptionally organized and detail\-oriented; * Excellent communication skills, empathy, and ability to handle sensitive situations; * Proactivity and ability to independently prioritize tasks; * Interest in or affinity for astrology, tarot, or spirituality is a plus. **What We Offer:** * Salary: R$ 5\.400/month; * Full\-time remote work; * A creative, welcoming, collaborative, and 100% remote environment; * Opportunities for growth within the company; * Involvement in exclusive projects and community experiences. **How to Apply:** Send your resume and a brief introduction highlighting your customer service experience and English fluency. Job Type: Full\-time Pay: R$5\.000,00 \- R$5\.500,00 per month Benefits: * Remote work