We are a Brazilian company driven by biotechnology, with the purpose of promoting the understanding of life and a more sustainable, healthy, and prosperous future. We support scientific advancement, environmental awareness, public health, and collective well-being by developing technologies that drive results for scientists and professionals. Our environment is collaborative, dynamic, and challenging—ideal for those who learn quickly, value the exchange of ideas, and wish to grow together. Our culture is guided by continuous growth, resilience, excellence, and the **Loccus DNA**, which values integrity, perseverance, and an entrepreneurial mindset. We expect from everyone behaviors such as effective communication, self-accountability, and continuous learning. **Job Mission:** To independently manage the customer journey within Loccus’s Customer Success model, ensuring operational excellence, cross-departmental integration, accurate formalization of budgets, orders, and contracts, as well as proactive management of customer and commercial team expectations—contributing to retention, revenue recurrence, and continuous process improvement. **Responsibilities:** Independently manage the operational customer journey for assigned accounts, ensuring seamless progression across sales, formalization, delivery, implementation, and post-sales stages. Serve as the single point of contact between customers, the commercial team, contracts, technical services, and internal departments, ensuring alignment on information, deadlines, and responsibilities. Conduct recurring customer outreach to monitor requests, calibrate expectations, and mitigate dissatisfaction risks. Support customer retention through active monitoring, identification of operational risks, and escalation of corrective actions. Prepare, input, and track budgets and orders in corporate systems (ERP and CRM), ensuring compliance with commercial, fiscal, and operational requirements. Ensure that customer-agreed terms are accurately reflected in systems and formal documents. Proactively identify inconsistencies in budgets, orders, and registrations, proposing corrections prior to execution. Support coordination with the Contracts Unit, ensuring adherence to Loccus’s commercial and operational rules. Ensure accurate logging of interactions, documents, and information in systems, guaranteeing traceability, historical records, and data reliability. Serve as the operational reference for adherence to Customer Success Standard Operating Procedures (SOPs). Support the coordinator in disseminating operational best practices and aligning team routines. Identify recurring process failures and propose structured improvements. Analyze Customer Success operational metrics (SLA, response time, rework, revenue recurrence, customer satisfaction) to support decision-making by leadership. Actively contribute to reviewing and updating workflows, SOPs, and work instructions. Provide technical-operational support to junior analysts, guiding routines, priorities, and best practices. Identify opportunities to improve the customer journey and suggest adjustments to commercial and operational processes. **Mandatory Requirements:** Bachelor’s degree completed in Business Administration, International Trade, Logistics, or related fields; Courses related to customer service, sales, international trade, or healthcare. **Desirable Requirements (Advantages):** ERP knowledge (Protheus). Basic knowledge of management tools; **Work Model:** On-site **Work Schedule:** Monday to Friday, from 8:00 AM to 5:48 PM. **Benefits:** Meal Voucher; Transportation Voucher; Health Insurance; Dental Insurance; WellHub (Gympass); **Why join our team?** Why choose Loccus? You’ll be part of a united, purpose-driven team. You’ll have autonomy to create, innovate, and learn every day. You’ll work on projects generating real societal impact, in an environment where growth is continuous and collective. If you’re looking for a place to evolve, connect with a genuine purpose, and put your talent into action, join Loccus. Here, innovation starts with you.