SUPPORT ASSISTANT

Description

Job Summary: Professional responsible for first-contact customer service and basic technical support via WhatsApp, including router reconfiguration and speed tests. Key Highlights: 1. First customer service contact via WhatsApp 2. Basic technical support (N1) 3. Prior experience in technical support is valued Telecommunications company seeking a Support Assistant in Passo de Torres. **Responsibilities:** Responsible for first-contact customer service via WhatsApp. Basic technical support (N1\). Password resets. Router (Wi\-Fi) reconfiguration. Speed tests and signal verification. Triage and escalation to N2 when necessary. Previous roles such as Technical Support Analyst, Customer Service Assistant, Technical Support Technician, or Help Desk Specialist may indicate alignment with some of the responsibilities of this position. High school diploma required. Prior experience required. **Compensation and Benefits:** * Salary: R$ 1,934.00 * Overtime pay * Meal allowance **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00\. Saturday (rotating). Sunday remote work (alternating weeks).