We are looking for a **Scheduling Assistant** to contact customers and schedule dates and times for activation agent appointments, as well as maintain an updated customer database to track activations. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-specific performance metrics when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to this role, according to departmental needs and leadership direction; * Contact customers to schedule dates and times for activation agent appointments; * Confirm and collect customer information; * Maintain an updated customer database to monitor activations; * Monitor the activation team’s schedule to optimize customer visits; * Track service-level agreement (SLA) compliance, flagging critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Bachelor’s degree completed or in progress; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical organizational structure—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; food delivery via iFood at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent care allowance for persons with disabilities (PCD); * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller cities**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural towns to state capitals**—and actively contributing to Brazil’s digital transformation.