Scheduling Assistant

Description

Job Summary: The Scheduling Assistant is responsible for scheduling and confirming appointments, maintaining an up-to-date customer database, and optimizing the team's schedule. Key Highlights: 1. Attentive professional with a strong sense of ownership 2. Work culture that values people 3. Emphasis on personal and professional development We are seeking a **Scheduling Assistant** to contact customers and schedule appointment dates and times for activation agents. Additionally, you will maintain an updated customer database to track activations. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental KPIs when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Contact customers to schedule appointment dates and times for activation agents; * Confirm and collect customer information; * Maintain an updated customer database to track activations; * Monitor the activation team’s schedule to optimize customer visits; * Monitor service-level agreements (SLAs), flagging critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Completed or ongoing undergraduate degree; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that emphasizes personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.