Ombudsman Assistant

Description

Job Summary: We are seeking an Ombudsman Assistant to serve Brisanet users, handling complaints, suggestions, reports, and compliments to ensure customer satisfaction. Key Highlights: 1. Customer-focused service 2. Work environment that values personal and professional development 3. Work culture that respects and values people We are looking for an **Ombudsman Assistant** to handle Brisanet service users’ complaints, suggestions, reports, and compliments, aiming to ensure customer satisfaction with the company. If you are a meticulous professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Negotiate fees for additional services, when necessary; * Handle Brisanet service users’ complaints, suggestions, reports, and compliments, aiming to ensure customer satisfaction with the company; * Conduct scheduled follow-ups; * Provide guidance regarding company services; * Open external and internal service orders; * Record complaints, suggestions, reports, and compliments; * Route complaints, suggestions, reports, and compliments to the responsible departments; * Monitor complaints until resolution. **Requirements and Qualifications** * Completed high school education; * Experience with customer service techniques; * Typing proficiency; * Basic computer skills; * Strong verbal and written communication skills; * Negotiation ability; * Google tools (Sheets, Docs). **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Familiarity with the Consumer Protection Code; * Knowledge of administrative routines. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland municipality in Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from inland municipalities to state capitals**—actively contributing to digital transformation in Brazil.