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Collections Coordinator | Customer Accounts Receivable64986388436611120

Indeed

Collections Coordinator | Customer Accounts Receivable

Description: Job Description We are looking for a Collections Coordinator to translate strategies defined by management and/or leadership into short- to medium-term action plans for execution by teams. Define strategies to improve delinquency rates and increase the number of active customers in the base. Define negotiation and discount strategies with minimal impact on company revenue. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet What will your day-to-day look like? * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, requests for reassignment and/or termination, application of disciplinary measures, and other people management actions; * Promote and internalize the organizational culture within your team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate—when requested—in defining the department’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Translate strategies defined by management and/or leadership into short- to medium-term action plans for execution by teams; \- Define strategies to improve delinquency rates and increase the number of active customers in the base;\- Define negotiation and discount strategies with minimal impact on company revenue; * Provide personalized customer service, handling complex negotiations when necessary; * Coordinate collection, negotiation, credit reporting, retention, and other related departmental processes. What we seek for this opportunity: * Completed bachelor’s degree in Accounting, Business Administration, or related fields; * Minimum 4 years of experience in the field, including at least 1 year leading processes or projects; * Skills in Customer Relationship and Service, knowledge of corporate collections processes, collections and retention techniques, and process management. Preferred qualifications: * Postgraduate degree in Financial Management or Business Management; * Minimum 1 year of experience in telemarketing and retention operations within the telecommunications sector; * Proficiency in Google Tools (Sheets, Docs). At the Brisanet Group, you’ll find: * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * WellHub (GymPass); * Emotional Support Platform (IVI); * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at higher education institutions. 2601010046291898105

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Customer Service Operator | CIC / LIBRAS64861631348483121

Indeed

Customer Service Operator | CIC / LIBRAS

We are looking for a **Customer Service Operator (Specialized Support with LIBRAS)** to join our specialized CIC (Exclusive Intermediation Channel for people with reduced verbal language or hearing impairment) support team and bring innovation within one click, ensuring customer satisfaction in every interaction. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other tasks related to the position, according to departmental needs and leadership guidance; * Provide virtual customer support via chat to address inquiries regarding products and/or services offered; * Provide guidance on financial matters, payment due dates, negotiations, and similar topics; * Provide guidance on service orders; * Deliver customer service and support via video calls using Brazilian Sign Language (LIBRAS); * Receive and provide support services to customers; * Sell services and monitor stalled sales; * Work with customers holding closed-status accounts. **Requirements and qualifications** * Completed high school education; * Proficiency in LIBRAS; * Knowledge of sales and customer service techniques; * Knowledge of negotiation and customer prospecting retention techniques; * Familiarity with MS Office suite (Word, Excel, PowerPoint); * Ability to use formulas to facilitate spreadsheet filling and analysis; * Data analysis and manipulation to generate actionable insights. **Preferred qualifications:** * Six months’ experience in the field; * Basic knowledge of the Brazilian Consumer Protection Code. **Additional information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters: cafeteria; Branches: iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Collections Coordinator | Customer Receivables64861204583809122

Indeed

Collections Coordinator | Customer Receivables

Description: * Bachelor’s degree in Accounting, Business Administration, or related fields; * 4 years of experience in the field and 1 year as a process or project leader; Customer Relationship and Service Techniques, knowledge of corporate collections processes, collections and retention techniques, and process management. * The following will be considered an advantage: * Postgraduate degree in Financial Management or Business Management; * 1 year of experience in telemarketing operations and retention within the telecommunications segment; * Proficiency with Google Tools (Sheets, Docs); * Embodying Brisanet Group’s organizational identity; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, application of disciplinary measures, and other people management actions; * Promoting and internalizing the organization’s culture (Business, Mission, Vision, Values, and Strategy) among the team; * Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in departmental activities; * Supporting audit processes when required; * Preparing and presenting reports, forms, spreadsheets, or documents to leadership as requested; * Participating in the definition of the department’s strategic and budgetary planning when requested; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, as required by departmental needs and leadership direction; * Translating strategies defined by management and/or executive leadership into short- to medium-term action plans for implementation by teams; * Defining strategies to improve delinquency rates and active customers in the base; * Defining negotiation and discount strategies with minimal impact on company revenue; * Providing personalized customer service, handling complex negotiations when necessary; * Coordinating collections, negotiation, credit reporting, retention, and other related departmental processes. 2512190202551927052

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil