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Define and approve product prioritization. Guide and establish product strategies, launches, offerings, promotions, and pricing.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Ensure compliance with departmental standards, processes, routines, and policies;\n* Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities;\n* Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within your team;\n* Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables;\n* Identify innovations and improvements that enhance productivity and performance across departmental activities;\n* Support audit processes when required;\n* Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested;\n* Participate in defining the department’s strategic and budgetary planning when requested;\n* Actively attend organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform additional duties related to the position, as needed by the department and directed by leadership;\n* Coordinate, define strategies for, and oversee the portfolio of projects related to product development, improvement, implementation, and growth;\n* Define business models for launching new products;\n* Define product development strategy;\n* Monitor the product backlog;\n* Define and approve product prioritization;\n* Guide and define product strategies, launches, offerings, promotions, and pricing;\n* Define and implement management methodologies;\n* Maintain contact with suppliers, identifying opportunities for new business and evaluating services, software, equipment, and content;\n* Coordinate stakeholder relations, especially regarding critical matters related to ongoing projects or new proposals;\n* Coordinate cost, investment, and risk analyses;\n* Manage crises;\n* Coordinate project and process documentation;\n* Monitor action plans to improve product performance.\n\n \n\n**Requirements and Qualifications** \n\n* Bachelor’s degree in Business Administration, Production Engineering, Computer Engineering, Computer Science, or related fields;\n* Minimum 2 years of experience in the field and at least 1 year leading processes or projects;\n* Knowledge of process management, project management, data analysis, requirements analysis, agile methodologies, customer journey, market intelligence, and pricing techniques and strategies.\n\n **Preferred qualifications:**\n\n \n\n* Graduate studies in progress (desirable);\n* Proficiency in Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat yet structured hierarchy—meaning you are the protagonist of your career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. 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This role operates across multiple areas including customer support, customer service centers (CSC), collections, cancellations, and retention, adhering to company standards and policies.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental performance indicators when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position according to departmental needs and leadership direction;\n\n\nCustomer Service Center (CSC)\n\n* Provide CSC (Customer Service Center) support with a focus on resolving requests: billing inquiries 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Support\n\n* Provide first-level technical support, assisting customers experiencing technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating more complex cases to appropriate support levels;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nCollections\n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRetention\n\n* Manage cancellation requests, seeking to understand 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when necessary;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nCustomer Service Center (CSC)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and retention strategies, prospecting methods, and Google tools (Sheets, Docs); typing proficiency and grammar skills.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic computer literacy and fundamental knowledge of computer networks;\n* Strong verbal and oral communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge.\n\n **Preferred qualifications:**\n\n \n\nCustomer Service Center (CSC)\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nTechnical Support\n\n* Proficiency with Google tools (Sheets, Docs);\n* Familiarity with the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation\n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical work environment—meaning you are the protagonist of your own career!;\n* Meal benefits (on-site cafeteria at headquarters; food vouchers via iFood at branches);\n* Co-payment health insurance plan;\n* Dental insurance;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD (Person with Disability) allowance;\n* Payroll-deductible loans (available after six months);\n* Discounts of up to 50% on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the 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Analyze issues, conduct tests, and identify solutions to ensure network availability and quality. Design logical network projects. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to colleagues on matters related to the department;\n* Use individual and collective personal protective equipment (PPE) when required;\n* Monitor availability, capacity, and quality of links, servers, and the logical components of GPON and DWDM networks;\n* Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging failures and tracking incident resolution;\n* Collaborate with other support levels to ensure rapid resolution, network availability, and quality;\n* Receive, log, and resolve Level 3 technical support tickets focused on GPON and DWDM;\n* Execute periodic compliance processes (e.g., access validation, directory validation, etc.);\n* Perform connectivity tests;\n* Analyze GPON and DWDM network link issues, conduct tests, and implement solutions to ensure network availability and quality;\n* Design logical network projects;\n* Design network deployment projects;\n* Perform logical configurations on servers and equipment;\n* Conduct traffic capacity studies and analyses;\n* Actively participate in crisis management rooms affecting business operations;\n* Analyze network traffic availability and quality;\n* Perform configurations to ensure network traffic integrity;\n* Handle mission-critical incidents;\n* Create and maintain up-to-date technical procedures and knowledge base documentation;\n* Establish standards, policies, and procedures for networks;\n* Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures;\n* Provide administrative support to the Network and Optical Transmission Coordination team when required;\n* Open service requests for hosting, materials, and fleet requirements.\n\n \n\n**Requirements and Qualifications** **Level I**\n\n* Currently pursuing a bachelor’s degree in STEM fields;\n\n**Levels II and III**\n\n* Bachelor’s degree completed in STEM fields;\n* Minimum 2 years of relevant experience;\n* Experience with Level 3 technical support;\n* Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and related technologies.\n\n **Preferred Qualifications:**\n\n \n\n* Experience configuring servers and networks (protocols);\n* Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS;\n* Technical English proficiency.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* Both horizontal and vertical organizational structures—meaning you are the protagonist of your own career!\n* Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches);\n* Co-payment health insurance plan;\n* Dental insurance plan;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD allowance;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discount on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766607268000","seoName":"optical-transmission-networks-analyst-gpon","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-other4/optical-transmission-networks-analyst-gpon-6484573038925012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"46588893-65a1-48a7-905d-c2a778b2c5be","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Level 3 Technical Support for GPON and DWDM","Design of Logical Network Projects","Network Performance and Quality Monitoring"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766607268665,"categoryName":"Other4","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4368","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484572275533112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Product Analyst","content":"We are looking for a **Product Analyst** to plan activities and prioritize the backlog based on impact/effort/innovation analysis. Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals. Maintain relationships and conduct negotiations with product partner companies. Additionally, participate in defining and tracking delivery goals, KPIs, and OKRs.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Use individual and collective safety equipment when required;\n* Identify customer and business needs to propose new products and improvements;\n* Develop and operationalize product roadmaps;\n* Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer analyses and research;\n* Plan activities and prioritize the backlog based on impact/effort/innovation analysis;\n* Analyze and forecast product growth outcomes;\n* Contribute ideas and suggestions to develop actions supporting project execution;\n* Monitor and devise action plans to improve product performance;\n* Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals;\n* Manage, study, and develop projects;\n* Define and document requirements, workflows, and processes jointly with stakeholders and technical teams;\n* Conduct product engagement initiatives for commercial, marketing, support, installation, retention, and other customer-facing teams;\n* Gain deep, detailed understanding of the product and its roadmap, ensuring continuous development;\n* Participate in defining and tracking delivery goals, KPIs, and OKRs;\n* Create product launch plans and provide visibility of progress to management;\n* Conduct market mapping to understand consumer/market behavioral trends;\n* Define the product vision, grounded in the company’s core purpose and aligned with stakeholder needs;\n* Plan strategies for product launches, pricing, and promotions targeting the franchise network;\n* Maintain relationships and conduct negotiations with product partner companies.\n\n \n\n**Requirements and Qualifications** \n\n* Level I — Currently pursuing an undergraduate degree;\n* Levels II and III — Completed undergraduate degree;\n* Minimum 6 months of experience in the field, including internships or apprenticeships;\n* Knowledge of requirements analysis, Google tools (Sheets, Docs), and agile methodologies.\n\n **Preferred qualifications:**\n\n \n\n* Postgraduate degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science;\n* Knowledge of project and process management, product management, as well as pricing techniques and strategies;\n* Driver’s license — Category B and Defensive Driving certification.\n\n \n\n**Additional Information** \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that supports personal and professional development;\n* Both horizontal and vertical organizational structure—meaning you are the protagonist of your career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loan (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766607209000","seoName":"product-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-analysis-reporting/product-analyst-6484572275533112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f2d1cd67-eb7f-4220-85e2-ec698570a02b","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Develop product roadmaps","Prioritize backlog using impact analysis","Maintain relationships with partners"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766607209026,"categoryName":"Analysis Reporting","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4368","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484572272217712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Financial Analyst | Focus on Management Information","content":"We are looking for a **Financial Analyst (Focus on Management Information)** to be responsible for supporting the structuring, submission, monitoring, and accountability of projects with funding institutions. Work collaboratively with internal company departments to gather and consolidate technical and financial information, monitor opportunities, manage documentation, and maintain relationships with external stakeholders. A proactive, communicative, and solution-oriented profile is required, with a results-driven mindset, ability to coordinate across teams, and persistence in driving processes to completion.\n\n \n\nIf you are an attentive professional who delights your clients and possesses a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **#JoinBrisanet**\n\n **Responsibilities and Duties** \n\n* Monitor and oversee the execution of strategic projects, ensuring timely delivery of documentation, accountability reporting, and adherence to established deadlines;\n* Consolidate information across Commercial, Finance, and Controller departments to foster synergy and efficiency in executing strategic projects;\n* Structure and consolidate management reports related to budgeting, cash flow, and investments of Group-controlled companies and consortia;\n* Coordinate, together with relevant departments, cost and expense allocation controls within the Shared Services Center (SSC), aimed at serving Group-controlled companies and consortia;\n* Ensure proper validation of all contracts signed with Group-controlled companies and consortia, guaranteeing compliance with Company policies;\n* Actively participate in administrative council meetings of consortia, providing financial information and supporting documentation for decision-making;\n* Prepare weekly schedules for monitoring and planning routine activities, offering continuous support for decision-making and clarifying queries from internal and external clients;\n* Present monthly management reports to senior leadership, delivering strategic insights and supporting corporate governance.\n\n \n\n**Requirements and Qualifications** \n\n* Postgraduate degree in Administration, Controllership, or Finance;\n* Academic background in Accounting Sciences, Administration, Economics, or related fields;\n* Postgraduate degree in Administration, Controllership, or Finance;\n* Minimum 5 years of experience in finance;\n* Strong communication and executive-level presentation skills;\n* Familiarity with agile methodologies such as Kanban, Scrum, Lean, etc.;\n* Experience developing reports and dashboards;\n* Proficiency in Power BI, Advanced Excel, and PowerPoint;\n* Knowledge of cash flow and budgeting;\n* Understanding of corporate law and business combinations;\n* Solid knowledge of accounting and finance (FPA).\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A balanced organizational structure—both horizontal and vertical—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth.\n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766607208000","seoName":"financial-analyst-focus-on-managerial-information","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-analysis-reporting/financial-analyst-focus-on-managerial-information-6484572272217712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d45e20ef-ba40-4330-85a5-6f9fd59e499b","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Project structuring and accountability","Consolidation of financial and technical information","Preparation of management reports"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766607208766,"categoryName":"Analysis Reporting","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484540902208212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Procurement Specialist","content":"We are looking for a **Procurement Specialist** to conduct quotations and negotiations for products and/or services. Collect data, quotations, and orders for system entry. Perform technical analysis of products, tax burdens, taxes, and interest rates.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Maintain departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to colleagues on matters related to the department;\n* Use individual and collective safety equipment when required;\n* Assess procurement demands and prioritize requests to meet client department needs;\n* Strictly follow all steps of the procurement process (quotations, negotiations, supplier registration, documentation, supplier verification, process digitization, follow-up, etc.);\n* Adhere to guidelines established by the Procurement Policy;\n* Select optimal suppliers considering market reputation, pricing, delivery timelines, service capacity, and product quality (open bidding);\n* Negotiate with suppliers to secure the best terms for the company;\n* Maintain strong relationships with suppliers to achieve optimal negotiation outcomes for the company;\n* Propose improvements to the procurement process;\n* Comply with all internal company procedures, including the Code of Ethics;\n* Execute actions defined in the Supply Chain and corporate strategies to ensure achievement of goals;\n* Guide and support assistants in performing their tasks;\n* Provide support to management and other departments on supply-related matters;\n* Commit to self-development by continuously improving areas highlighted in evaluations and feedback from immediate supervisors;\n* Complete procurement department–related reports;\n* Monitor production, compliance, and quality of technical procedures performed by subordinate teams.\n\n \n\n**Requirements and Qualifications** \n\n* Bachelor’s degree in Business Administration, Economics, Accounting, or related fields;\n* Knowledge of basic finance and taxation concepts;\n* Negotiation techniques;\n* Postgraduate degree in Project Management;\n* Proficiency in Google tools (Sheets, Docs).\n\n **Preferred qualifications:**\n\n* **Level I**: 1 year of experience in the field;\n* **Level II**: 2 years in the role;\n* **Level III**: 3 years of experience in the role;\n* Familiarity with Google tools (Sheets, Docs);\n* Basic knowledge of Cost Analysis and Taxation;\n* Basic English proficiency.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* A balanced hierarchical and flat structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766604758000","seoName":"buyer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-other4/buyer-6484540902208212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"83047f1f-216e-475d-a11b-e4c7a6436f01","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Conduct product quotations and negotiations","Assess procurement demands and select suppliers","Maintain strong relationships with suppliers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766604757985,"categoryName":"Other4","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484539685645012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Operations Support Assistant","content":"We are looking for an **Operations Support Assistant** to perform remote update, configuration, and other tests. Respond to requests from field teams via voice or text queue.\n\n \n\nIf you are a professional who enjoys challenges, values teamwork, and is passionate about what you do, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area-related indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Respond to requests from field teams via voice or text queue;\n* Provide technical guidance to field teams;\n* Conduct remote update, configuration, and other tests;\n* Open external service tickets;\n* Receive and analyze captured geolocations;\n* Map distribution boxes for customer service;\n* Activate customers when necessary;\n* Audit registration of new sales when necessary.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* Basic computer skills;\n* Basic customer service knowledge;\n* Understanding of FTTH;\n* Familiarity with relevant technologies and equipment;\n* Basic AutoCAD knowledge.\n\n **Preferred qualifications:**\n\n \n\n* Google tools (Sheets, Docs);\n* Understanding of processes in Field Services, Release, and Retrieval departments;\n* Familiarity with Brisanet system functionality levels.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat and growth-oriented structure—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766604662000","seoName":"assistant-of-operations-support","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/assistant-of-operations-support-6484539685645012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"61b06409-b8a1-4030-9c18-328faafb20f5","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Answer field teams via voice or text","Conduct remote configuration testing","Technical and operational support"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766604662941,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484539200601912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrative Assistant | Contracts","content":"We are looking for an **Administrative Assistant** to perform operational administrative support services for the department. Facilitate communication across various departments to obtain data, information, and documents required for the scope of their activities. Manage processes related to real estate acquisition and leasing, service provision contracts, barter agreements, and courtesy letters, as well as document archiving and contract management.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n **Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area-specific indicators when necessary;\n* Actively participate in organizational meetings and appointments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position according to departmental needs and leadership direction. REAL ESTATE ACQUISITION\n* Provide administrative support services to the department;\n* Handle documentation procedures related to real estate acquisition;\n* Request and review documentation required for real estate acquisition;\n* Draft real estate acquisition contracts;\n* Open tickets to schedule real estate payments and request payment confirmations;\n* Monitor the contract signing, deed execution, and property registration process;\n* Send documentation to Accounting to complete the process;\n* Complete and organize spreadsheets containing information on acquired properties;\n* Route real estate acquisition documentation to the archive. REAL ESTATE LEASING\n* Handle leasing procedures for stores, warehouses, and accommodations;\n* Request and review documentation for real estate leasing, and draft and revise leases;\n* Open tickets to schedule rental and utility bill payments and request payment confirmations;\n* Monitor the lease agreement signing process;\n* Send documentation to Accounting to complete the process;\n* Complete and organize spreadsheets containing information on leased properties;\n* Route real estate leasing documentation to the archive. DOCUMENT ARCHIVING AND CONTRACT MANAGEMENT\n* Conduct contract and documentation audits, verifying information and analyzing contract clauses to identify discrepancies in agreed terms or conditions detrimental to the company;\n* Request water and electricity connections and/or changes in account holders, as well as handle requests for internet installation/connection and other services;\n* Manage service cancellation/disconnection upon contract termination;\n* Monitor contract expiration dates and flag renewal periods;\n* Track due dates for property utility bills, issue corresponding invoices, and schedule/request payments;\n* Assemble documents for financial reporting and/or audits;\n* Digitize, organize, and archive Brisanet Group documents. CORPORATE BALANCE TOP-UPS\n* Activate and deactivate corporate phone numbers as needed, following authorization standards;\n* Manage corporate SIM card adhesion agreements; Add promotions and top-ups to corporate phone numbers assigned to employees;\\- Monitor usage, identifying and flagging anomalies; SERVICE PROVISION CONTRACTS, BARTER AGREEMENTS, AND COURTESY LETTERS\n* Handle service provision contracts, barter agreements, and courtesy letters issued by the Brisanet Group;\n* Request and review documentation required for drafting, revising, and updating service provision contracts, barter agreements, and courtesy letters;\n* Open tickets to schedule payments for service provision contracts and barter agreements, record courtesy letters, and request payment confirmations;\n* Monitor the signing process for service provision contracts, barter agreements, and courtesy letters;\n* Send documentation to Accounting to complete the process;\n* Complete and organize spreadsheets containing information on service provision contracts, barter agreements, and courtesy letters;\n* Route service provision contract, barter agreement, and courtesy letter documentation to the archive.\n\n \n\n**Requirements and Qualifications** \n\n* Completed High School education;\n* Experience with contracts;\n* Knowledge of administrative routines;\n* Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A hybrid hierarchical-flat structure—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766604625000","seoName":"administrative-assistant-contracts","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/administrative-assistant-contracts-6484539200601912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"71d9fb9c-bd7f-401c-8735-ca0caf30e8e8","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Administrative support and contract management","Work involving acquisition and leasing of real estate","Required Google tools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766604625046,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4367","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484508976960212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Corporate Operations Analyst","content":"We are looking for a **Corporate Operations Analyst** to collaborate with sales teams and clients to understand specific project requirements and translate them into feasible implementation plans. Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution.\n\n \n\nIf you are an attentive professional who delights your customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to colleagues on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership guidance;\n* Collaborate with sales teams and clients to understand specific project requirements and translate them into feasible implementation plans;\n* Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution;\n* Maintain effective communication with all involved internal teams—including development, technical support, and field teams—to ensure efficient collaboration;\n* Allocate internal resources effectively, ensuring teams have the necessary resources to achieve project objectives;\n* Monitor implementation progress, identify challenges, and implement adjustments as needed to meet deadlines;\n* Implement quality assurance processes to ensure implementations meet established quality standards.\n\n \n\n**Requirements and Qualifications** \n\n* **Level I:** Undergraduate degree in progress in Administration or Information Technology;\n* **Levels II and III:** Completed undergraduate degree in Administration or Information Technology;\n* Proven experience in project management, preferably within corporate environments;\n* In-depth knowledge of project management methodologies;\n* Advanced skills in spreadsheet and financial software applications;\n* Ability to clearly communicate complex financial information.\n\n **Preferred (but not required):**\n\n \n\n* Project management certifications.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat yet growth-oriented structure—meaning you are the protagonist of your own career!\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Dependent Support for Persons with Disabilities (PCD);\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth.\n\n\n\n \n\nOur journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766602263000","seoName":"corporate-operations-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-acct-relationship-mgmt/corporate-operations-analyst-6484508976960212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"05c03803-a61c-4601-a19c-6b2540ef367b","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Develop detailed implementation plans","Coordinate internal project execution","Knowledge of project management methodologies"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766602263825,"categoryName":"Acct Relationship Mgmt","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484508358758512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrative Assistant","content":"We are looking for an **Administrative Assistant to Support** the identification of business opportunities through analysis of information related to internal environmental influences. Provide support for statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles. \n\n\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! \n\n\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Provide support for statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles;\n* Assist in identifying business opportunities through analysis of information related to internal environmental influences;\n* Monitor sales forecasts and market trend reports;\n* Deliver strategic information to support decision-making.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* One year of experience in the commercial area;\nProficiency in Google tools (Sheets, Docs). \n* \n\n \n\nThe following will be considered advantageous: \n\n\n\n \n\n* Customer service experience;\n* Completed or ongoing undergraduate degree.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics; • A collaborative environment that values personal and professional development;\n* A flat and growth-oriented structure—meaning you are the protagonist of your own career!; • Meal benefit (Headquarters via cafeteria and branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deducted Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**, actively contributing to digital transformation in Brazil.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766602215000","seoName":"administrative-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-other4/administrative-assistant-6484508358758512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"362d83f9-42d2-449b-a76d-8d372acf458b","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Support for statistical data analysis","Assistance in identifying business opportunities","Collaborative culture and comprehensive benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766602215527,"categoryName":"Other4","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil","infoId":"6484275606464312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Promoter (MEI Service Provider) Jaguaribe","content":"Description: Apply quickly via email:\n \n\n \n\nRequirements and Qualifications:\n* Be a Microentrepreneur Individual (MEI) 7319-0/02 – Independent Sales Promoter, or be able to become one promptly.\n* Customer service skills\n* Negotiation skills\n* Proficiency in using computerized equipment (smartphones, apps, etc.)\n* Energy to work\n* Collaboration\n* Clear and effective communication\n* Planning and organization\n* Transparency\n* Integrity\n\n \n\n\nWork Schedule: SPECIFY WORK SCHEDULE, e.g., 8:00 AM to 6:00 PM \n\nKnowledge: \n\nEducation: Completed High School \n\n \n\n2512110202491415290","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584031000","seoName":"sales-promoter-service-provider-mei-jaguaribe","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/sales-promoter-service-provider-mei-jaguaribe-6484275606464312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"44219fae-19c1-4dfc-9b9e-4a778ff66831","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Microentrepreneur Individual required","Strong communication and negotiation skills","Flexible work schedule"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Jaguaribe,Ceará","unit":null}]},"addDate":1766584031754,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil","infoId":"6484275503334512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative","content":"**Job Description**\n\n\nWe are seeking a **Customer Service Representative** responsible for providing support and assistance to customers through voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role covers multiple areas including customer support, customer care, billing, cancellations, and retention, all aligned with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental performance indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other related duties as needed by the department and per leadership direction;\n\n \n\n**CUSTOMER CARE** \n\n* Handle customer care (Customer Service) inquiries, focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n\n\n\\- Address inquiries, log requests, register complaints, and provide general guidance;\\- Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; \n\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**TECHNICAL SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate support levels;\n* Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address inquiries, log requests, register complaints, and provide general guidance;\n* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**BILLING** \n\n* Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address inquiries, log requests, register complaints, and provide general guidance;\n* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**RETENTION** \n\n* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address inquiries, log requests, register complaints, and provide general guidance;\n* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers;\n\n \n\n**REVENUE GENERATION** \n\n* Conduct customer service procedures aimed at after-sales, revenue generation, renewal, and customer base loyalty—and conduct surveys when necessary;\n* Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address inquiries, log requests, register complaints, and provide general guidance;\n* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n **What we’re looking for in this opportunity:** \n\n \n\n**CUSTOMER CARE** \n\n* High school diploma or equivalent;\n* Knowledge of sales and customer service techniques, negotiation and retention strategies, and familiarity with Google tools (Sheets, Docs);\n* Typing proficiency and strong grammar skills.\n\n \n\n**TECHNICAL SUPPORT** \n\n* High school diploma or equivalent;\n* Basic computer literacy and foundational knowledge of computer networking;\n* Strong verbal and written communication skills.\n\n \n\n**BILLING** \n\n* High school diploma or equivalent;\n* Basic computer and math skills;\n* Billing techniques.\n\n \n\n**RETENTION/REVENUE GENERATION** \n\n* High school diploma or equivalent;\n* Basic computer and math skills.\n\n \n\n**Preferred qualifications:** \n\n \n\n**CUSTOMER CARE** \n\n* Minimum 6 months of experience in the field;\n* Familiarity with the Brazilian Consumer Protection Code.\n\n \n\n**TECHNICAL SUPPORT** \n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Brazilian Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\n**BILLING** \n\n* Flexible availability for shifts;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/REVENUE GENERATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group, you’ll find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat yet structured organizational structure—meaning you’re the protagonist of your own career!;\n* Meal benefits (on-site cafeteria at headquarters; Alelo card at branches);\n* Co-payment health insurance plan;\n* Dental insurance;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD allowance;\n* Payroll-deducted loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Up to 60% discount on higher education institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584023000","seoName":"customer-service-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/customer-service-operator-6484275503334512/","localIds":"1971","cateId":null,"tid":null,"logParams":{"tid":"b0a66a23-f30a-4374-817a-0ddf1be58efe","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Customer service via phone and chat","Resolution of requests with focus on customer care and technical support","Performance indicators such as KPIs"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace 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Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil","infoId":"6465367306777812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Shelf Stocker - Store Operator (2)","content":"Description: The shelf stocker is responsible for maintaining organized and well-stocked supermarket shelves, ensuring products are available to customers. Their attention to detail and efficiency in restocking are essential to guaranteeing a positive shopping experience.\n\n\n\nResponsibilities and Duties\n\n* Control the entry and exit of goods;\n* Display goods at points of sale;\n* Promote product sales;\n* Prepare goods for sale;\n* Assist customers;\n* Work safely;\n* Communicate.\n\n\n\nRequirements and Qualifications\n\n* Elementary education\n\n\n\n2512020202181841237","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765106820000","seoName":"Repositor%28a%29+-+operador%28a%29+de+loja+%282%29","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/repositor%2528a%2529%2B-%2Boperador%2528a%2529%2Bde%2Bloja%2B%25282%2529-6465367306777812/","localIds":"820","cateId":null,"tid":null,"logParams":{"tid":"b6913a5b-c58a-413f-adc9-2c2aa05bb951","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Maintain supermarket shelves","Control product entry and exit","Promote product sales"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sao Miguel do Gostoso,Rio Grande do Norte","unit":null}]},"addDate":1765106820842,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4368","location":"2GF5+86 Aquinópolis, CE, Brazil","infoId":"6465257793804912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Commercial Analyst | Corporate Sales","content":"**Job Description**\n\n\nWe are looking for a **Commercial Analyst** to conduct studies and measure commercial information from the various channels of management activity, aiming to support actions directed toward improving commercial performance. Develop sales forecasts and market trend reports to provide leadership with data-driven decision-making support.\n\n\nIf you are a detail-oriented professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **Your day-to-day responsibilities will include:**\n\n* Embodying the organizational identity of the Brisanet Group;\n* Preparing reports, forms, or spreadsheets as requested;\n* Proposing improvements to departmental routines and processes;\n* Updating departmental KPIs;\n* Actively participating in organizational meetings and commitments when required;\n* Providing support to colleagues on matters related to the department;\n* Analyzing and proposing improvements to operational routines to optimize departmental operations;\n* Using personal and collective safety equipment when necessary;\n* Conducting studies and measuring commercial information from the various channels of management activity, aiming to support actions directed toward improving commercial performance;\n* Analyzing statistical data and applying insights to product and service commercial information, as well as customer and supplier profiles;\n* Identifying business opportunities through analysis of internal environmental influences;\n* Improving processes based on collected data;\n* Conducting strategic analyses and competitor activity assessments;\n* Developing sales forecasts and market trend reports to provide leadership with data-driven decision-making support;\n* Proposing projects and initiatives to improve commercial KPIs;\n* Delivering strategic information to support decision-making.\n\n **What we seek for this opportunity:** \n\n \n\n* Completed or ongoing undergraduate degree;\n* Proven experience in budgeting, demand control across multiple departments, spreadsheet organization and management, process monitoring, expense control, and calendar management.\n\n \n\n**Preferred qualifications:** \n\n \n\n* Proficiency in Excel, PowerPoint, and Google tools.\n **At the Brisanet Group, you’ll find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Dependent Care Assistance for Persons with Disabilities (PCD);\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Up to 60% discount at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765098265000","seoName":"Analista+Comercial+%7C+Comercial+Corporativo","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-analysis-reporting/analista%2Bcomercial%2B%257c%2Bcomercial%2Bcorporativo-6465257793804912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7777909f-dec0-43ac-b228-588a8e050a6a","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Develop sales forecasts","Analyze statistical data","Propose operational improvements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ceará","unit":null}]},"addDate":1765098265140,"categoryName":"Analysis Reporting","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil","infoId":"6461770725772912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"External Sales Representative","content":"* **Job Description:**\n\n**Requirements:**\n\n* Completed high school education;\n* Experience in outbound sales;\n* Experience in the distribution and beverage sector is a plus;\n* Personal vehicle (motorcycle);\n* Negotiation skills;\n* Assertive communication, both verbal and written;\n* Analytical ability;\n* Emotional intelligence;\n* Proactivity;\n* Valid driver’s license;\n* Residency within the route area.\n\n**Route**: Pau dos Ferros; São Francisco do Oeste; Francisco Dantas; Tabuleiro Grande; Rafael Fernandes; Marcelino Vieira; and Tenente Ananias.\n\n**Key Responsibilities:**\n\n* Maintain strong relationships with existing customers, ensuring their needs are met and they continue purchasing the company’s products;\n* Conduct direct sales, negotiating prices, payment terms, and contractual conditions. Focus on achieving the company’s established sales targets;\n* Present and demonstrate the company’s products to customers, highlighting their benefits and unique features;\n* Monitor customer inventory levels to ensure they never run out of products;\n* Accurately record and process customer orders, ensuring products are delivered within the agreed timeframe;\n* Efficiently organize your customer visit schedule to optimize time;\n* Ensure customer satisfaction with products and services by responding to complaints and resolving issues when necessary;\n* Maintain accurate records of sales, activities, and customer interactions, providing reports to the company;\n* Stay updated on market trends;\n* Participate in training sessions provided by the company to enhance sales skills and product knowledge.\n\nEmployment Type: Full-time, Permanent CLT\n\n**Benefits:**\n\n* Health insurance\n* Fuel allowance\n* Company-provided mobile phone\n* Meal voucher\n\nEmployment Type: Full-time, Permanent CLT\n\nCompensation: BRL 2,000.00 – BRL 2,500.00 per month","price":"R$2,000-2,500/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764825837000","seoName":"external-salesperson","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/external-salesperson-6461770725772912/","localIds":"1971","cateId":null,"tid":null,"logParams":{"tid":"00697d83-f173-42bd-a38c-0e6a6cfde010","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Outbound sales","Permanent position","Health insurance and meal allowance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pau dos Ferros,Rio Grande do Norte","unit":null}]},"addDate":1764825837950,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil","infoId":"6459333809958612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Operator","content":"**Job Description**\n\n\nWe are looking for a **Customer Service Operator** responsible for providing support and customer service through voice (phone) and chat channels, ensuring excellent customer relationships, efficient resolution of requests, and delivering the best possible experience. This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies.\n\n\nIf you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets upon request;\n* Update area indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties as required by the department and leadership direction;\n\n \n\n**CUSTOMER SERVICE CENTER (SAC)** \n\n* Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Address customer questions, log requests, complaints, and provide general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; \n\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**COLLECTIONS** \n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**RETENTION** \n\n* Handle cancellation requests, seeking to understand reasons and applying retention strategies when applicable;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues;\n\n \n\n**MONETIZATION** \n\n* Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n **What we are looking for in this opportunity:** \n\n \n\n**SAC** \n\n* High school diploma;\n* Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs);\n* Proficiency in typing and grammar.\n\n \n\n**SUPPORT** \n\n* High school diploma;\n* Basic computer knowledge and understanding of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\n**COLLECTIONS** \n\n* High school diploma;\n* Knowledge of basic computer skills and basic mathematics;\n* Collections techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* High school diploma;\n* Basic computer and basic math knowledge.\n\n \n\n**Additional advantages:** \n\n \n\n**SAC** \n\n* Minimum of 6 months of experience in the field;\n* Familiarity with consumer protection laws.\n\n \n\n**SUPPORT** \n\n* Experience with Google tools (Sheets, Docs);\n* Familiarity with consumer protection laws and customer service techniques;\n* Cisco and Mikrotik certifications.\n\n \n\n**COLLECTIONS** \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group, you will find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meal allowance (headquarters via cafeteria, branches via Alelo);\n* Co-payment health insurance;\n* Dental plan;\n* Life insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare allowance;\n* PCD dependent allowance;\n* Payroll-deducted loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at higher education institutions.","price":"Negotiable Salary","unit":"per 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Clean and maintain facades, windows, furniture, equipment, and surfaces in rooms, restrooms, and common indoor and outdoor areas.\n\n\nIf you are a careful professional who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Experience the organizational identity of the Brisanet Group;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related tasks according to area needs and leadership guidance;\n* Execute general cleaning and maintenance services in the company's internal and external facilities;\n* Clean and maintain facades, windows, furniture, equipment, and surfaces in rooms, restrooms, and common indoor and outdoor areas;\n* Collect thermal bottles, trays, cups, mugs, and other utensils used in customer service;\n* Collect garbage according to appropriate sanitary specifications;\n* Organize and optimize the use of cleaning materials;\n* Request cleaning supplies;\n* Perform kitchenette duties when necessary;\n* Unload raw materials (truck) when necessary.\n\n **What we are looking for in this opportunity:** \n\n \n\n* Completed elementary education;\n* Previous experience as a cleaning assistant.\n\n \n\n**It will be a differentiator:*** Completed high school;\n* Experience in cleaning and maintaining corporate environments, handling safety equipment;\n* Knowledge of cleaning and maintenance techniques for facilities.\n\n **At the Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events addressing diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical environment, meaning you are the protagonist of your career!;\n* Meals (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll Deduction Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Discounts of up to 60% at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764111339000","seoName":"general-services-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-other4/general-services-assistant-6452625143936312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6354bb2a-c895-4830-ac4b-8e29abcecd6b","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Perform cleaning and maintenance services","Participate in organizational meetings","Use safety equipment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1764111339370,"categoryName":"Other4","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"R. 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Keep the work environment clean and organized\n \n2511100202181415290","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764087252000","seoName":"sales-promoter-service-provider-mei-jaguaribe","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/sales-promoter-service-provider-mei-jaguaribe-6452316831436912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a10eff26-fd80-4adb-b289-b57dcfc3ab8d","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Assist customers in store","Maintain product displays","Report inventory needs"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Jaguaribe,Ceará","unit":null}]},"addDate":1764087252456,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4373","location":"2GF5+86 Aquinópolis, CE, Brazil","infoId":"6452225162982612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Product Assistant | Products","content":"**Job Description**\n\n\nWe are looking for a **Product Assistant** to support the team in controlling delivery deadlines, tracking and aligning activities. Provide support in the development and monitoring of projects. 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Analyze market and competition to adjust product strategy based on feedback collected from customer experience. Create business specifications and product documentation.\n\n\nIf you are a detail-oriented professional who delights customers and has a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?** \n\n \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to team routines and processes;\n* Maintain area performance indicators;\n* Actively participate in meetings and organizational commitments when requested;\n* Provide support to employees on matters related to the area;\n* Analyze and propose improvements in operational routines, aiming to optimize department operations;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties according to department needs and leadership guidance;\n* Support product visibility strategies by understanding the market and aligning product development with company goals;\n* Manage all stages of the product lifecycle, from concept to launch or discontinuation;\n* Collaborate with other internal teams to ensure alignment with the product vision and achieve defined objectives;\n* Analyze market and competition to adjust product strategy based on customer experience feedback;\n* Create business specifications and product documentation;\n* Design workflows, project methodologies, document records, describe problems, and define solutions;\n* Interface with various company departments to develop projects and actions that maximize potential synergies between channels and products;\n* And other related activities.\n **What we are looking for in this opportunity:** \n\n \n\n* Bachelor's degree in fields such as Administration, Marketing, Information Systems, or Information Technology;\n* Postgraduate/MBA in Product Management, Innovation, Digital Marketing, or Business/Technology areas is highly desirable;\n* Valued certifications include CSPO, CPM, Product Management, Design Thinking, Agile, Scrum;\n* Solid experience as PO, PM, or Digital Product Specialist;\n* Experience with frameworks such as Design Thinking/Sprint;\n* Advanced proficiency in product tools (Jira, Confluence, Miro, Figma, etc.).\n\n \n\n**Will be considered a plus:** \n\n \n\n* Strong experience in telecommunications and digital products;\n* Specialization in digital products;\n* Experience in developing new products, enhancing existing products, developing/performance of digital channels, and evaluating user experience/satisfaction;\n* Strong communication, relationship-building, and negotiation skills.\n\n \n\n**At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that supports personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meal benefits (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Allowance;\n* PCD Dependent Assistance;\n* Payroll Deductible Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761197118000","seoName":"especialista-de-produtos-backoffice-comercial","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-other4/especialista-de-produtos-backoffice-comercial-6415323115763512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f4a998f2-0ead-43e8-b23e-0febe04ae972","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Manage product lifecycle","Market and competition analysis","Experience in telecommunications"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ceará","unit":null}]},"addDate":1761197118418,"categoryName":"Other4","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Tv. 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The Cashier plays a crucial role in the customer experience, ensuring accuracy and efficiency in payment operations and contributing to the smooth operation of the establishment.\n\n\n**Responsibilities and duties**\n\n\nServe customers; Receive payments for sales of products and services; Process payment transactions, provide information; Open and close the cash register; Communicate.\n**Requirements and qualifications**\n\n\nElementary education; Customer service; Ability to work in a team; Organization and attention to detail; Communication skills and good interpersonal relations.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761193552000","seoName":"cashier-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/cashier-operator-6415277465984312/","localIds":"1971","cateId":null,"tid":null,"logParams":{"tid":"4fd39eb0-331d-42f8-9fbc-67ae75b83357","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Handle customer transactions","Provide quality service","Manage cash register operations"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pau dos Ferros,Rio Grande do Norte","unit":null}]},"addDate":1761193552030,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Tv. 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In addition, participate in defining and monitoring delivery goals, KPIs, and OKRs.\n\n\nIf you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail towards the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to area routines and processes;\n* Update area indicators;\n* Actively participate in meetings and organizational commitments when requested;\n* Provide support to employees on matters related to the area;\n* Use individual and collective safety equipment when necessary;\n* Identify customer and business needs in order to propose new products and improvements;\n* Develop and execute product roadmaps;\n* Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer research and analysis;\n* Plan activities and prioritize the backlog based on impact/effort/innovation analysis;\n* Analyze and forecast product growth results;\n* Contribute ideas and suggestions to develop actions that support project execution;\n* Monitor and create action plans to improve product performance;\n* Maintain communication with other departments by engaging in issues relevant to ongoing projects or new proposals;\n* Be responsible for control, study, and development of projects;\n* Define and document requirements, workflows, and processes together with stakeholders and technical teams;\n* Conduct product engagement activities for sales, marketing, support, installation, retention, and other customer-facing teams;\n* Understand the product and its roadmap deeply and in detail, ensuring continuous development;\n* Participate in setting and tracking delivery goals, KPIs, and OKRs;\n* Create product launch plans and provide visibility of progress to management;\n* Conduct market research to understand consumer/market behavior trends;\n* Create the product vision based on the essence of the business and considering stakeholder needs;\n* Plan strategies for product launches, pricing, and promotions for the franchise network;\n* Maintain relationships and negotiations with product partner companies.\n\n**What we're looking for in this opportunity:** \n\n \n\n\\- Level I \\- Ongoing undergraduate degree; 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We have opportunities waiting for you.\nWill you write your story with us?\nResponsibilities:\n\\- Ensure store organization for the best customer experience;\n\\- Restock/fold items according to the brand's visual merchandising layout;\n\\- Ironing and pricing;\n\\- Assist sales associates with customer service;\n\\- Organize inventory, receiving, checking, and sorting goods, and product relocation;\n\\- Assist at checkout with restocking supplies, bags, and gift wrapping.\nJob type: Full-time, Temporary Contract\nBenefits:\nVale\\-transporte\nWorkload: 44 hours per week.\nAdditional payments:\n13th salary\nDigital sales (commission)\nOur hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability.\n \n\nMinimum Education: High School (Secondary Education)\n\n\n \n\n* VT\n* VR","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758681301000","seoName":"auxiliar-de-loja-e-vendedor-extra-natal","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-sales-reps-consultants/auxiliar-de-loja-e-vendedor-extra-natal-6382275581453112/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"39907b0d-3df2-478d-aec3-70a5ff0eb3ef","sid":"716cbbec-6f41-4aee-960e-b59837fbe397"},"attrParams":{"summary":null,"highLight":["Assist in store organization","Visual merchandising layout","44h weekly workload","Vale-transporte and vale-refeição benefits","Temporary contract for Extra Natal 2024"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Rio Grande do Norte","unit":null}]},"addDate":1758615279801,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"R. 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Financial Analyst (Focus on Management Information)64854419983363120
Indeed
Financial Analyst (Focus on Management Information)
Description: * Postgraduate degree in Administration, Accounting and Control, or Finance; * Academic background in Accounting Sciences, Administration, Economics, or related fields; * Postgraduate degree in Administration, Accounting and Control, or Finance; * 5 years of experience in the finance area; * Strong communication and executive-level presentation skills; * Knowledge of agile methodology tools, such as Kanban, Scrum, Lean, etc.; * Experience in report development and dashboard creation; * Solid knowledge of Power BI, Advanced Excel, and PowerPoint; * Knowledge of cash flow and budgeting; * Knowledge of corporate law and business combinations; * Knowledge of accounting and finance (FPA). * Monitor and oversee the execution of strategic projects, ensuring timely delivery of documentation, accountability reporting, and adherence to established deadlines; * Consolidate information across Commercial, Finance, and Controller areas, fostering synergy and efficiency in executing strategic projects; * Structure and consolidate management reports related to budgeting, cash flow, and investments of controlled companies and consortia within the Group; * Coordinate, together with involved departments, cost and expense allocation controls for the Shared Services Center (SSC), supporting controlled companies and consortia; * Ensure proper validation of all contracts signed with controlled companies and consortia, guaranteeing compliance with Company policies; * Actively participate in administrative council meetings of consortia, providing financial information and supporting documentation for decision-making; * Prepare weekly tracking and routine planning agendas, offering continuous support for decision-making and clarifying queries from internal and external clients; * Present monthly management reports to senior management, delivering strategic insights and supporting corporate governance. 2512190202551927023
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Product Coordinator | Products64845872303107121
Indeed
Product Coordinator | Products
We are looking for a **Product Coordinator** to lead, define strategies for, and oversee the portfolio of projects related to product development, improvement, implementation, and growth. Define and approve product prioritization. Guide and establish product strategies, launches, offerings, promotions, and pricing. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance across departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform additional duties related to the position, as needed by the department and directed by leadership; * Coordinate, define strategies for, and oversee the portfolio of projects related to product development, improvement, implementation, and growth; * Define business models for launching new products; * Define product development strategy; * Monitor the product backlog; * Define and approve product prioritization; * Guide and define product strategies, launches, offerings, promotions, and pricing; * Define and implement management methodologies; * Maintain contact with suppliers, identifying opportunities for new business and evaluating services, software, equipment, and content; * Coordinate stakeholder relations, especially regarding critical matters related to ongoing projects or new proposals; * Coordinate cost, investment, and risk analyses; * Manage crises; * Coordinate project and process documentation; * Monitor action plans to improve product performance. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Production Engineering, Computer Engineering, Computer Science, or related fields; * Minimum 2 years of experience in the field and at least 1 year leading processes or projects; * Knowledge of process management, project management, data analysis, requirements analysis, agile methodologies, customer journey, market intelligence, and pricing techniques and strategies. **Preferred qualifications:** * Graduate studies in progress (desirable); * Proficiency in Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—and actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Customer Service Representative I64845872335490122
Indeed
Customer Service Representative I
We are looking for a **Customer Service Representative** responsible for providing support and assistance to customers through voice (phone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role operates across multiple areas including customer support, customer service centers (CSC), collections, cancellations, and retention, adhering to company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position according to departmental needs and leadership direction; Customer Service Center (CSC) * Provide CSC (Customer Service Center) support with a focus on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Technical Support * Provide first-level technical support, assisting customers experiencing technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating more complex cases to appropriate support levels; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Collections * Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Retention * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers; Revenue Generation * Conduct customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, performing surveys when necessary; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. **Requirements and Qualifications** Customer Service Center (CSC) * Completed high school education; * Knowledge of sales and customer service techniques, negotiation and retention strategies, prospecting methods, and Google tools (Sheets, Docs); typing proficiency and grammar skills. Technical Support * Completed high school education; * Basic computer literacy and fundamental knowledge of computer networks; * Strong verbal and oral communication skills. Collections * Completed high school education; * Basic computer literacy and mathematics knowledge; * Collections techniques. Retention/Revenue Generation * Completed high school education; * Basic computer literacy and mathematics knowledge. **Preferred qualifications:** Customer Service Center (CSC) * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. Technical Support * Proficiency with Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. Collections * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. Retention/Revenue Generation * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; food vouchers via iFood at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after six months); * Discounts of up to 50% on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural communities to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Optical Transmission Network Analyst | GPON64845730389250123
Indeed
Optical Transmission Network Analyst | GPON
We are seeking an **Optical Transmission Network Analyst** to receive and handle Level 3 technical support tickets, with a focus on GPON and DWDM. Analyze issues, conduct tests, and identify solutions to ensure network availability and quality. Design logical network projects. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective personal protective equipment (PPE) when required; * Monitor availability, capacity, and quality of links, servers, and the logical components of GPON and DWDM networks; * Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging failures and tracking incident resolution; * Collaborate with other support levels to ensure rapid resolution, network availability, and quality; * Receive, log, and resolve Level 3 technical support tickets focused on GPON and DWDM; * Execute periodic compliance processes (e.g., access validation, directory validation, etc.); * Perform connectivity tests; * Analyze GPON and DWDM network link issues, conduct tests, and implement solutions to ensure network availability and quality; * Design logical network projects; * Design network deployment projects; * Perform logical configurations on servers and equipment; * Conduct traffic capacity studies and analyses; * Actively participate in crisis management rooms affecting business operations; * Analyze network traffic availability and quality; * Perform configurations to ensure network traffic integrity; * Handle mission-critical incidents; * Create and maintain up-to-date technical procedures and knowledge base documentation; * Establish standards, policies, and procedures for networks; * Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures; * Provide administrative support to the Network and Optical Transmission Coordination team when required; * Open service requests for hosting, materials, and fleet requirements. **Requirements and Qualifications** **Level I** * Currently pursuing a bachelor’s degree in STEM fields; **Levels II and III** * Bachelor’s degree completed in STEM fields; * Minimum 2 years of relevant experience; * Experience with Level 3 technical support; * Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and related technologies. **Preferred Qualifications:** * Experience configuring servers and networks (protocols); * Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS; * Technical English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structures—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Product Analyst64845722755331124
Indeed
Product Analyst
We are looking for a **Product Analyst** to plan activities and prioritize the backlog based on impact/effort/innovation analysis. Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals. Maintain relationships and conduct negotiations with product partner companies. Additionally, participate in defining and tracking delivery goals, KPIs, and OKRs. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Use individual and collective safety equipment when required; * Identify customer and business needs to propose new products and improvements; * Develop and operationalize product roadmaps; * Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer analyses and research; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis; * Analyze and forecast product growth outcomes; * Contribute ideas and suggestions to develop actions supporting project execution; * Monitor and devise action plans to improve product performance; * Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals; * Manage, study, and develop projects; * Define and document requirements, workflows, and processes jointly with stakeholders and technical teams; * Conduct product engagement initiatives for commercial, marketing, support, installation, retention, and other customer-facing teams; * Gain deep, detailed understanding of the product and its roadmap, ensuring continuous development; * Participate in defining and tracking delivery goals, KPIs, and OKRs; * Create product launch plans and provide visibility of progress to management; * Conduct market mapping to understand consumer/market behavioral trends; * Define the product vision, grounded in the company’s core purpose and aligned with stakeholder needs; * Plan strategies for product launches, pricing, and promotions targeting the franchise network; * Maintain relationships and conduct negotiations with product partner companies. **Requirements and Qualifications** * Level I — Currently pursuing an undergraduate degree; * Levels II and III — Completed undergraduate degree; * Minimum 6 months of experience in the field, including internships or apprenticeships; * Knowledge of requirements analysis, Google tools (Sheets, Docs), and agile methodologies. **Preferred qualifications:** * Postgraduate degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science; * Knowledge of project and process management, product management, as well as pricing techniques and strategies; * Driver’s license — Category B and Defensive Driving certification. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Both horizontal and vertical organizational structure—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Financial Analyst | Focus on Management Information64845722722177125
Indeed
Financial Analyst | Focus on Management Information
We are looking for a **Financial Analyst (Focus on Management Information)** to be responsible for supporting the structuring, submission, monitoring, and accountability of projects with funding institutions. Work collaboratively with internal company departments to gather and consolidate technical and financial information, monitor opportunities, manage documentation, and maintain relationships with external stakeholders. A proactive, communicative, and solution-oriented profile is required, with a results-driven mindset, ability to coordinate across teams, and persistence in driving processes to completion. If you are an attentive professional who delights your clients and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **#JoinBrisanet** **Responsibilities and Duties** * Monitor and oversee the execution of strategic projects, ensuring timely delivery of documentation, accountability reporting, and adherence to established deadlines; * Consolidate information across Commercial, Finance, and Controller departments to foster synergy and efficiency in executing strategic projects; * Structure and consolidate management reports related to budgeting, cash flow, and investments of Group-controlled companies and consortia; * Coordinate, together with relevant departments, cost and expense allocation controls within the Shared Services Center (SSC), aimed at serving Group-controlled companies and consortia; * Ensure proper validation of all contracts signed with Group-controlled companies and consortia, guaranteeing compliance with Company policies; * Actively participate in administrative council meetings of consortia, providing financial information and supporting documentation for decision-making; * Prepare weekly schedules for monitoring and planning routine activities, offering continuous support for decision-making and clarifying queries from internal and external clients; * Present monthly management reports to senior leadership, delivering strategic insights and supporting corporate governance. **Requirements and Qualifications** * Postgraduate degree in Administration, Controllership, or Finance; * Academic background in Accounting Sciences, Administration, Economics, or related fields; * Postgraduate degree in Administration, Controllership, or Finance; * Minimum 5 years of experience in finance; * Strong communication and executive-level presentation skills; * Familiarity with agile methodologies such as Kanban, Scrum, Lean, etc.; * Experience developing reports and dashboards; * Proficiency in Power BI, Advanced Excel, and PowerPoint; * Knowledge of cash flow and budgeting; * Understanding of corporate law and business combinations; * Solid knowledge of accounting and finance (FPA). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced organizational structure—both horizontal and vertical—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Procurement Specialist64845409022082126
Indeed
Procurement Specialist
We are looking for a **Procurement Specialist** to conduct quotations and negotiations for products and/or services. Collect data, quotations, and orders for system entry. Perform technical analysis of products, tax burdens, taxes, and interest rates. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when required; * Assess procurement demands and prioritize requests to meet client department needs; * Strictly follow all steps of the procurement process (quotations, negotiations, supplier registration, documentation, supplier verification, process digitization, follow-up, etc.); * Adhere to guidelines established by the Procurement Policy; * Select optimal suppliers considering market reputation, pricing, delivery timelines, service capacity, and product quality (open bidding); * Negotiate with suppliers to secure the best terms for the company; * Maintain strong relationships with suppliers to achieve optimal negotiation outcomes for the company; * Propose improvements to the procurement process; * Comply with all internal company procedures, including the Code of Ethics; * Execute actions defined in the Supply Chain and corporate strategies to ensure achievement of goals; * Guide and support assistants in performing their tasks; * Provide support to management and other departments on supply-related matters; * Commit to self-development by continuously improving areas highlighted in evaluations and feedback from immediate supervisors; * Complete procurement department–related reports; * Monitor production, compliance, and quality of technical procedures performed by subordinate teams. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Knowledge of basic finance and taxation concepts; * Negotiation techniques; * Postgraduate degree in Project Management; * Proficiency in Google tools (Sheets, Docs). **Preferred qualifications:** * **Level I**: 1 year of experience in the field; * **Level II**: 2 years in the role; * **Level III**: 3 years of experience in the role; * Familiarity with Google tools (Sheets, Docs); * Basic knowledge of Cost Analysis and Taxation; * Basic English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A balanced hierarchical and flat structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Operations Support Assistant64845396856450127
Indeed
Operations Support Assistant
We are looking for an **Operations Support Assistant** to perform remote update, configuration, and other tests. Respond to requests from field teams via voice or text queue. If you are a professional who enjoys challenges, values teamwork, and is passionate about what you do, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-related indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Respond to requests from field teams via voice or text queue; * Provide technical guidance to field teams; * Conduct remote update, configuration, and other tests; * Open external service tickets; * Receive and analyze captured geolocations; * Map distribution boxes for customer service; * Activate customers when necessary; * Audit registration of new sales when necessary. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with relevant technologies and equipment; * Basic AutoCAD knowledge. **Preferred qualifications:** * Google tools (Sheets, Docs); * Understanding of processes in Field Services, Release, and Retrieval departments; * Familiarity with Brisanet system functionality levels. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Administrative Assistant | Contracts64845392006019128
Indeed
Administrative Assistant | Contracts
We are looking for an **Administrative Assistant** to perform operational administrative support services for the department. Facilitate communication across various departments to obtain data, information, and documents required for the scope of their activities. Manage processes related to real estate acquisition and leasing, service provision contracts, barter agreements, and courtesy letters, as well as document archiving and contract management. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-specific indicators when necessary; * Actively participate in organizational meetings and appointments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction. REAL ESTATE ACQUISITION * Provide administrative support services to the department; * Handle documentation procedures related to real estate acquisition; * Request and review documentation required for real estate acquisition; * Draft real estate acquisition contracts; * Open tickets to schedule real estate payments and request payment confirmations; * Monitor the contract signing, deed execution, and property registration process; * Send documentation to Accounting to complete the process; * Complete and organize spreadsheets containing information on acquired properties; * Route real estate acquisition documentation to the archive. REAL ESTATE LEASING * Handle leasing procedures for stores, warehouses, and accommodations; * Request and review documentation for real estate leasing, and draft and revise leases; * Open tickets to schedule rental and utility bill payments and request payment confirmations; * Monitor the lease agreement signing process; * Send documentation to Accounting to complete the process; * Complete and organize spreadsheets containing information on leased properties; * Route real estate leasing documentation to the archive. DOCUMENT ARCHIVING AND CONTRACT MANAGEMENT * Conduct contract and documentation audits, verifying information and analyzing contract clauses to identify discrepancies in agreed terms or conditions detrimental to the company; * Request water and electricity connections and/or changes in account holders, as well as handle requests for internet installation/connection and other services; * Manage service cancellation/disconnection upon contract termination; * Monitor contract expiration dates and flag renewal periods; * Track due dates for property utility bills, issue corresponding invoices, and schedule/request payments; * Assemble documents for financial reporting and/or audits; * Digitize, organize, and archive Brisanet Group documents. CORPORATE BALANCE TOP-UPS * Activate and deactivate corporate phone numbers as needed, following authorization standards; * Manage corporate SIM card adhesion agreements; Add promotions and top-ups to corporate phone numbers assigned to employees;\- Monitor usage, identifying and flagging anomalies; SERVICE PROVISION CONTRACTS, BARTER AGREEMENTS, AND COURTESY LETTERS * Handle service provision contracts, barter agreements, and courtesy letters issued by the Brisanet Group; * Request and review documentation required for drafting, revising, and updating service provision contracts, barter agreements, and courtesy letters; * Open tickets to schedule payments for service provision contracts and barter agreements, record courtesy letters, and request payment confirmations; * Monitor the signing process for service provision contracts, barter agreements, and courtesy letters; * Send documentation to Accounting to complete the process; * Complete and organize spreadsheets containing information on service provision contracts, barter agreements, and courtesy letters; * Route service provision contract, barter agreement, and courtesy letter documentation to the archive. **Requirements and Qualifications** * Completed High School education; * Experience with contracts; * Knowledge of administrative routines; * Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A hybrid hierarchical-flat structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Corporate Operations Analyst64845089769602129
Indeed
Corporate Operations Analyst
We are looking for a **Corporate Operations Analyst** to collaborate with sales teams and clients to understand specific project requirements and translate them into feasible implementation plans. Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution. If you are an attentive professional who delights your customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership guidance; * Collaborate with sales teams and clients to understand specific project requirements and translate them into feasible implementation plans; * Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution; * Maintain effective communication with all involved internal teams—including development, technical support, and field teams—to ensure efficient collaboration; * Allocate internal resources effectively, ensuring teams have the necessary resources to achieve project objectives; * Monitor implementation progress, identify challenges, and implement adjustments as needed to meet deadlines; * Implement quality assurance processes to ensure implementations meet established quality standards. **Requirements and Qualifications** * **Level I:** Undergraduate degree in progress in Administration or Information Technology; * **Levels II and III:** Completed undergraduate degree in Administration or Information Technology; * Proven experience in project management, preferably within corporate environments; * In-depth knowledge of project management methodologies; * Advanced skills in spreadsheet and financial software applications; * Ability to clearly communicate complex financial information. **Preferred (but not required):** * Project management certifications. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career! * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Dependent Support for Persons with Disabilities (PCD); * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Administrative Assistant648450835875851210
Indeed
Administrative Assistant
We are looking for an **Administrative Assistant to Support** the identification of business opportunities through analysis of information related to internal environmental influences. Provide support for statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Provide support for statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles; * Assist in identifying business opportunities through analysis of information related to internal environmental influences; * Monitor sales forecasts and market trend reports; * Deliver strategic information to support decision-making. **Requirements and Qualifications** * Completed high school education; * One year of experience in the commercial area; Proficiency in Google tools (Sheets, Docs). * The following will be considered advantageous: * Customer service experience; * Completed or ongoing undergraduate degree. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; • A collaborative environment that values personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; • Meal benefit (Headquarters via cafeteria and branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**, actively contributing to digital transformation in Brazil.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Sales Promoter (MEI Service Provider) Jaguaribe648427560646431211
Indeed
Sales Promoter (MEI Service Provider) Jaguaribe
Description: Apply quickly via email: Requirements and Qualifications: * Be a Microentrepreneur Individual (MEI) 7319-0/02 – Independent Sales Promoter, or be able to become one promptly. * Customer service skills * Negotiation skills * Proficiency in using computerized equipment (smartphones, apps, etc.) * Energy to work * Collaboration * Clear and effective communication * Planning and organization * Transparency * Integrity Work Schedule: SPECIFY WORK SCHEDULE, e.g., 8:00 AM to 6:00 PM Knowledge: Education: Completed High School 2512110202491415290
R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil
Negotiable Salary
Customer Service Representative648427550333451212
Indeed
Customer Service Representative
**Job Description** We are seeking a **Customer Service Representative** responsible for providing support and assistance to customers through voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role covers multiple areas including customer support, customer care, billing, cancellations, and retention, all aligned with company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other related duties as needed by the department and per leadership direction; **CUSTOMER CARE** * Handle customer care (Customer Service) inquiries, focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; \- Address inquiries, log requests, register complaints, and provide general guidance;\- Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **TECHNICAL SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate support levels; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **BILLING** * Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **RETENTION** * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers; **REVENUE GENERATION** * Conduct customer service procedures aimed at after-sales, revenue generation, renewal, and customer base loyalty—and conduct surveys when necessary; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **What we’re looking for in this opportunity:** **CUSTOMER CARE** * High school diploma or equivalent; * Knowledge of sales and customer service techniques, negotiation and retention strategies, and familiarity with Google tools (Sheets, Docs); * Typing proficiency and strong grammar skills. **TECHNICAL SUPPORT** * High school diploma or equivalent; * Basic computer literacy and foundational knowledge of computer networking; * Strong verbal and written communication skills. **BILLING** * High school diploma or equivalent; * Basic computer and math skills; * Billing techniques. **RETENTION/REVENUE GENERATION** * High school diploma or equivalent; * Basic computer and math skills. **Preferred qualifications:** **CUSTOMER CARE** * Minimum 6 months of experience in the field; * Familiarity with the Brazilian Consumer Protection Code. **TECHNICAL SUPPORT** * Familiarity with Google tools (Sheets, Docs); * Knowledge of the Brazilian Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. **BILLING** * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/REVENUE GENERATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you’re the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount on higher education institutions.
VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil
Negotiable Salary
Shelf Stocker - Store Operator (2)646536730677781213
Indeed
Shelf Stocker - Store Operator (2)
Description: The shelf stocker is responsible for maintaining organized and well-stocked supermarket shelves, ensuring products are available to customers. Their attention to detail and efficiency in restocking are essential to guaranteeing a positive shopping experience. Responsibilities and Duties * Control the entry and exit of goods; * Display goods at points of sale; * Promote product sales; * Prepare goods for sale; * Assist customers; * Work safely; * Communicate. Requirements and Qualifications * Elementary education 2512020202181841237
R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil
Negotiable Salary
Commercial Analyst | Corporate Sales646525779380491214
Indeed
Commercial Analyst | Corporate Sales
**Job Description** We are looking for a **Commercial Analyst** to conduct studies and measure commercial information from the various channels of management activity, aiming to support actions directed toward improving commercial performance. Develop sales forecasts and market trend reports to provide leadership with data-driven decision-making support. If you are a detail-oriented professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Your day-to-day responsibilities will include:** * Embodying the organizational identity of the Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental KPIs; * Actively participating in organizational meetings and commitments when required; * Providing support to colleagues on matters related to the department; * Analyzing and proposing improvements to operational routines to optimize departmental operations; * Using personal and collective safety equipment when necessary; * Conducting studies and measuring commercial information from the various channels of management activity, aiming to support actions directed toward improving commercial performance; * Analyzing statistical data and applying insights to product and service commercial information, as well as customer and supplier profiles; * Identifying business opportunities through analysis of internal environmental influences; * Improving processes based on collected data; * Conducting strategic analyses and competitor activity assessments; * Developing sales forecasts and market trend reports to provide leadership with data-driven decision-making support; * Proposing projects and initiatives to improve commercial KPIs; * Delivering strategic information to support decision-making. **What we seek for this opportunity:** * Completed or ongoing undergraduate degree; * Proven experience in budgeting, demand control across multiple departments, spreadsheet organization and management, process monitoring, expense control, and calendar management. **Preferred qualifications:** * Proficiency in Excel, PowerPoint, and Google tools. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Care Assistance for Persons with Disabilities (PCD); * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions.
2GF5+86 Aquinópolis, CE, Brazil
Negotiable Salary
External Sales Representative646177072577291215
Indeed
External Sales Representative
* **Job Description:** **Requirements:** * Completed high school education; * Experience in outbound sales; * Experience in the distribution and beverage sector is a plus; * Personal vehicle (motorcycle); * Negotiation skills; * Assertive communication, both verbal and written; * Analytical ability; * Emotional intelligence; * Proactivity; * Valid driver’s license; * Residency within the route area. **Route**: Pau dos Ferros; São Francisco do Oeste; Francisco Dantas; Tabuleiro Grande; Rafael Fernandes; Marcelino Vieira; and Tenente Ananias. **Key Responsibilities:** * Maintain strong relationships with existing customers, ensuring their needs are met and they continue purchasing the company’s products; * Conduct direct sales, negotiating prices, payment terms, and contractual conditions. Focus on achieving the company’s established sales targets; * Present and demonstrate the company’s products to customers, highlighting their benefits and unique features; * Monitor customer inventory levels to ensure they never run out of products; * Accurately record and process customer orders, ensuring products are delivered within the agreed timeframe; * Efficiently organize your customer visit schedule to optimize time; * Ensure customer satisfaction with products and services by responding to complaints and resolving issues when necessary; * Maintain accurate records of sales, activities, and customer interactions, providing reports to the company; * Stay updated on market trends; * Participate in training sessions provided by the company to enhance sales skills and product knowledge. Employment Type: Full-time, Permanent CLT **Benefits:** * Health insurance * Fuel allowance * Company-provided mobile phone * Meal voucher Employment Type: Full-time, Permanent CLT Compensation: BRL 2,000.00 – BRL 2,500.00 per month
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
R$2,000-2,500/month
Customer Service Operator645933380995861216
Indeed
Customer Service Operator
**Job Description** We are looking for a **Customer Service Operator** responsible for providing support and customer service through voice (phone) and chat channels, ensuring excellent customer relationships, efficient resolution of requests, and delivering the best possible experience. This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies. If you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets upon request; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties as required by the department and leadership direction; **CUSTOMER SERVICE CENTER (SAC)** * Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; \- Address customer questions, log requests, complaints, and provide general guidance;\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer questions, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **COLLECTIONS** * Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer questions, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **RETENTION** * Handle cancellation requests, seeking to understand reasons and applying retention strategies when applicable; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer questions, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues; **MONETIZATION** * Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer questions, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **What we are looking for in this opportunity:** **SAC** * High school diploma; * Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs); * Proficiency in typing and grammar. **SUPPORT** * High school diploma; * Basic computer knowledge and understanding of computer networks; * Strong oral and verbal communication skills. **COLLECTIONS** * High school diploma; * Knowledge of basic computer skills and basic mathematics; * Collections techniques. **RETENTION/MONETIZATION** * High school diploma; * Basic computer and basic math knowledge. **Additional advantages:** **SAC** * Minimum of 6 months of experience in the field; * Familiarity with consumer protection laws. **SUPPORT** * Experience with Google tools (Sheets, Docs); * Familiarity with consumer protection laws and customer service techniques; * Cisco and Mikrotik certifications. **COLLECTIONS** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/MONETIZATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group, you will find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal allowance (headquarters via cafeteria, branches via Alelo); * Co-payment health insurance; * Dental plan; * Life insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare allowance; * PCD dependent allowance; * Payroll-deducted loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at higher education institutions.
VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil
Negotiable Salary
General Services Assistant645262514393631217
Indeed
General Services Assistant
**Job Description** We are looking for a **General Services Assistant** to perform general cleaning and maintenance services in the company's internal and external facilities. Clean and maintain facades, windows, furniture, equipment, and surfaces in rooms, restrooms, and common indoor and outdoor areas. If you are a careful professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Experience the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to area needs and leadership guidance; * Execute general cleaning and maintenance services in the company's internal and external facilities; * Clean and maintain facades, windows, furniture, equipment, and surfaces in rooms, restrooms, and common indoor and outdoor areas; * Collect thermal bottles, trays, cups, mugs, and other utensils used in customer service; * Collect garbage according to appropriate sanitary specifications; * Organize and optimize the use of cleaning materials; * Request cleaning supplies; * Perform kitchenette duties when necessary; * Unload raw materials (truck) when necessary. **What we are looking for in this opportunity:** * Completed elementary education; * Previous experience as a cleaning assistant. **It will be a differentiator:*** Completed high school; * Experience in cleaning and maintaining corporate environments, handling safety equipment; * Knowledge of cleaning and maintenance techniques for facilities. **At the Brisanet Group you will find:** * Work culture that respects and values people; * Internal events addressing diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Assistance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Sales Promoter (Self-Employed Service Provider MEI) Jaguaribe645231683143691218
Indeed
Sales Promoter (Self-Employed Service Provider MEI) Jaguaribe
**Description:** Approach customers in-store and professionally present the products of the brands we distribute. Check product conditions and expiration dates, performing rotation for sale. Restock merchandise on shelves according to company and agreed manufacturer display standards. Demonstrate results of merchandising services through photos. Notify the contracting party regarding store restocking needs or new orders. Participate in and help organize promotional events. Collect information on prices, stock levels, product portfolio, promotional activities, and product expiration dates, and send it to the contracting party. Keep the work environment clean and organized 2511100202181415290
R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil
Negotiable Salary
Product Assistant | Products645222516298261219
Indeed
Product Assistant | Products
**Job Description** We are looking for a **Product Assistant** to support the team in controlling delivery deadlines, tracking and aligning activities. Provide support in the development and monitoring of projects. Carry out product engagement actions for sales, marketing, support, installation, retention, and other customer service teams. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to area needs and leadership guidance; * Maintain contact for operational discussions with partners; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis for low to medium complexity products; * Support planning activities and backlog prioritization based on impact/effort/innovation analysis for high complexity products; * Conduct product engagement actions for sales, marketing, support, installation, retention, and other customer service teams; * Develop and execute roadmaps for low to medium complexity products; * Support the creation of roadmaps for high complexity products; * Monitor production and order deliveries from suppliers; * Support the team in controlling delivery deadlines, tracking, and aligning activities; * Monitor and create action plans to improve product performance; * Support project development and monitoring. **What we are looking for in this opportunity:** * High school diploma; * Knowledge of Google tools (Sheets, Docs). **The following will be considered a plus:** * Pursuing a bachelor's degree in Administration, Marketing, Sales Management, Production Engineering, Computer Engineering, or Computer Science; * Six months of experience in project and process management; * Knowledge of agile methodologies, requirements analysis, product management, as well as pricing techniques and strategies; \- Driver's license \- category B. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Assistance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.
2GF5+86 Aquinópolis, CE, Brazil
Negotiable Salary
Sales Promoter (service provider MEI) Jaguaribe (1)643735955511061220
Indeed
Sales Promoter (service provider MEI) Jaguaribe (1)
Description: Apply quickly by email: Requirements and qualifications: * Be a Microentrepreneur individual 7319\-0/02 \- Independent Sales Promoter or be able to become one quickly. * Customer service skills * Negotiation ability * Knowledge of using computerized equipment (smartphones, apps...) * Energy to work * Collaboration * Clear and effective communication * Planning and Organization * Transparency * Integrity Working hours: INFORM WORKING HOURS example: 08:00 to 18:00 Knowledge: Education: High school \- Completed 2511070202301676261
R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil
Negotiable Salary
Sales Consultant643212101505311221
Indeed
Sales Consultant
Description: Apply quickly by email: Requirements and qualifications: * High school diploma; * Previous experience in sales; * Effective communication skills; * Ability to build rapport with customers; * Negotiation skills; * Results and goal orientation; * Problem-solving ability; * Flexibility and adaptability to change. Working hours: Monday-Friday from 08:00 to 17:00 (one hour for lunch) Saturday from 08:00 to 12:00 Knowledge: Education level: High school - Complete Behavioral Skills: Communication, Public speaking, Relationship 2510250202201708829
R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil
Negotiable Salary
Maintenance Assistant643111732615701222
Indeed
Maintenance Assistant
**Requirements:** * Complete elementary education; **Activities:** * Perform building hydraulic maintenance; * Carry out maintenance of building piping; * Perform general maintenance activities; * Diagnose equipment defects through checklists and on-site verification; * Clean and organize the location where maintenance is performed.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Store Operator (Salesperson)641895560390421223
Indeed
Store Operator (Salesperson)
For this position, we are looking for a professional who enjoys the sales sector, is willing to learn and eager to grow. Didactic: Communicates ideas clearly. Proactive: Anticipates solutions and improvements. Collaborative: Strengthens teamwork. At A Construtora network, our store operator is primarily responsible for selling products offered in the store and other responsibilities such as: Customer service Guiding customers in product selection Sales If you identify with this role and wish to work at the largest construction materials retail store in Rio Grande do Norte, apply now. \#Agentconstroejuntos Job type: Full-time, Permanent CLT Benefits: Medical assistance Dental assistance Job type: Full-time, Permanent CLT Pay: R$1\.575,00 \- R$160\.000,00 per month Benefits: * Medical assistance * Dental assistance Experience: * Customer service (Preferred)
VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil
R$1,575-160,000/year
Product Specialist | Commercial Backoffice641532311576351224
Indeed
Product Specialist | Commercial Backoffice
**Job Description** We are looking for a **Product Specialist** to manage all stages of the product lifecycle, from concept to launch or discontinuation. Analyze market and competition to adjust product strategy based on feedback collected from customer experience. Create business specifications and product documentation. If you are a detail-oriented professional who delights customers and has a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to team routines and processes; * Maintain area performance indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements in operational routines, aiming to optimize department operations; * Use individual and collective safety equipment when necessary; * Perform other related duties according to department needs and leadership guidance; * Support product visibility strategies by understanding the market and aligning product development with company goals; * Manage all stages of the product lifecycle, from concept to launch or discontinuation; * Collaborate with other internal teams to ensure alignment with the product vision and achieve defined objectives; * Analyze market and competition to adjust product strategy based on customer experience feedback; * Create business specifications and product documentation; * Design workflows, project methodologies, document records, describe problems, and define solutions; * Interface with various company departments to develop projects and actions that maximize potential synergies between channels and products; * And other related activities. **What we are looking for in this opportunity:** * Bachelor's degree in fields such as Administration, Marketing, Information Systems, or Information Technology; * Postgraduate/MBA in Product Management, Innovation, Digital Marketing, or Business/Technology areas is highly desirable; * Valued certifications include CSPO, CPM, Product Management, Design Thinking, Agile, Scrum; * Solid experience as PO, PM, or Digital Product Specialist; * Experience with frameworks such as Design Thinking/Sprint; * Advanced proficiency in product tools (Jira, Confluence, Miro, Figma, etc.). **Will be considered a plus:** * Strong experience in telecommunications and digital products; * Specialization in digital products; * Experience in developing new products, enhancing existing products, developing/performance of digital channels, and evaluating user experience/satisfaction; * Strong communication, relationship-building, and negotiation skills. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Assistance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.
2GF5+86 Aquinópolis, CE, Brazil
Negotiable Salary
Cashier641527746598431225
Indeed
Cashier
**Description** The Cashier is responsible for conducting financial transactions and providing quality customer service. Key responsibilities include serving customers and processing purchases, answering questions about products and prices, and performing the financial reconciliation at the end of the shift. The Cashier plays a crucial role in the customer experience, ensuring accuracy and efficiency in payment operations and contributing to the smooth operation of the establishment. **Responsibilities and duties** Serve customers; Receive payments for sales of products and services; Process payment transactions, provide information; Open and close the cash register; Communicate. **Requirements and qualifications** Elementary education; Customer service; Ability to work in a team; Organization and attention to detail; Communication skills and good interpersonal relations.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
External Sales Representative (88)641518278475541226
Indeed
External Sales Representative (88)
Description: * High school diploma or pursuing higher education; * Experience in the commercial and agricultural tire sector; * Sales experience; * Must have own car. * Prospect new clients, reactivate inactive clients, and prospect; * Build a client portfolio and provide personalized service; * Assist in collections by making phone calls or sending emails; * Provide the registration department with information regarding new or inactive clients; * Provide all clients with information on pricing and delivery times; * Match customer needs with stock availability; * Format relevant information for registering new clients; * Perform after\-sales activities. 2510150202241808767
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
Product Analyst | Products641422279599391227
Indeed
Product Analyst | Products
**Job Description** We are looking for a **Product Analyst** to plan activities and prioritize the backlog according to impact/effort/innovation analysis. Maintain communication with other departments, engaging in relevant matters regarding ongoing projects or new proposals. Manage relationships and negotiations with product partner companies. In addition, participate in defining and monitoring delivery goals, KPIs, and OKRs. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Update area indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Use individual and collective safety equipment when necessary; * Identify customer and business needs in order to propose new products and improvements; * Develop and execute product roadmaps; * Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer research and analysis; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis; * Analyze and forecast product growth results; * Contribute ideas and suggestions to develop actions that support project execution; * Monitor and create action plans to improve product performance; * Maintain communication with other departments by engaging in issues relevant to ongoing projects or new proposals; * Be responsible for control, study, and development of projects; * Define and document requirements, workflows, and processes together with stakeholders and technical teams; * Conduct product engagement activities for sales, marketing, support, installation, retention, and other customer-facing teams; * Understand the product and its roadmap deeply and in detail, ensuring continuous development; * Participate in setting and tracking delivery goals, KPIs, and OKRs; * Create product launch plans and provide visibility of progress to management; * Conduct market research to understand consumer/market behavior trends; * Create the product vision based on the essence of the business and considering stakeholder needs; * Plan strategies for product launches, pricing, and promotions for the franchise network; * Maintain relationships and negotiations with product partner companies. **What we're looking for in this opportunity:** \- Level I \- Ongoing undergraduate degree; \- Levels II and III \- Completed undergraduate degree; * Six months of experience in the field, which may include internship/apprenticeship experience; * Knowledge of requirements analysis, Google tools (Sheets, Docs), and agile methodologies. **An advantage would be:** * Postgraduate degree in Administration, Marketing, Sales Management, Production Engineering, Computer Engineering, or Computer Science; * Knowledge of project and process management, product management, as well as pricing techniques and strategies; \- Valid driver's license (category B) and Defensive Driving certification. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.
2GF5+86 Aquinópolis, CE, Brazil
Negotiable Salary
STORE ASSISTANT AND SALES ASSOCIATE - EXTRA NATAL638227558145311228
Indeed
STORE ASSISTANT AND SALES ASSOCIATE - EXTRA NATAL
Write your story at AR\&CO \| Extra Natal 2024 Applications are now open for our Extra Natal! We have opportunities waiting for you. Will you write your story with us? Responsibilities: \- Ensure store organization for the best customer experience; \- Restock/fold items according to the brand's visual merchandising layout; \- Ironing and pricing; \- Assist sales associates with customer service; \- Organize inventory, receiving, checking, and sorting goods, and product relocation; \- Assist at checkout with restocking supplies, bags, and gift wrapping. Job type: Full-time, Temporary Contract Benefits: Vale\-transporte Workload: 44 hours per week. Additional payments: 13th salary Digital sales (commission) Our hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability. Minimum Education: High School (Secondary Education) * VT * VR
R. Sao Jose, 70 - Centro, Paraná - RN, 59950-000, Brazil
Negotiable Salary
Salesperson - Ferista - Russas / Limoeiro638227514432011229
Indeed
Salesperson - Ferista - Russas / Limoeiro
We are DFA (Distribuidora Fortaleza de Alimentos), a Nestlé broker. Our mission is to serve and deliver our entire product line, seeking to optimize satisfaction in the retail market by bringing people, businesses, and realities closer to successful brands known for quality and profitability. We are leaders in the distribution market through excellence in service delivery, adding value to suppliers' and partners' operations, and we believe that people are the main protagonists in our success story. **Requirements:** High school diploma Minimum of six months of experience in the role Availability for travel Own vehicle required Driver's license category A Must reside in the job location region **Compensation\|Benefits:** Salary \+ commission Meal allowance Fuel allowance Health plan (with co-payment) Dental plan (with co-payment) Life insurance
R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil
Negotiable Salary
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