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This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies.\n\n\nIf you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets upon request;\n* Update area indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties according to area needs and leadership guidance;\n\n \n\n**CUSTOMER SERVICE CENTER (SAC)** \n\n* Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Address questions, log requests, complaints, and general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; \n\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns.\n\n \n\n**SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, device configuration, system failures), and escalating more complex cases to appropriate levels;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address questions, log requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns.\n\n \n\n**COLLECTIONS** \n\n* Perform collection and debt negotiation activities, offering alternatives and clarifying financial doubts;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address questions, log requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns.\n\n \n\n**RETENTION** \n\n* Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address questions, log requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns;\n\n \n\n**MONETIZATION** \n\n* Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address questions, log requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns.\n\n **What we are looking for in this opportunity:** \n\n \n\n**SAC** \n\n* High school diploma;\n* Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs);\n* Typing and grammar skills.\n\n \n\n**SUPPORT** \n\n* High school diploma;\n* Basic computer knowledge and understanding of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\n**COLLECTIONS** \n\n* High school diploma;\n* Computer and basic math knowledge;\n* Collection techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* High school diploma;\n* Basic computer and basic math knowledge.\n\n \n\n**Will be considered a plus:** \n\n \n\n**SAC** \n\n* Minimum of 6 months of experience in the field;\n* Familiarity with consumer protection laws.\n\n \n\n**SUPPORT** \n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of consumer protection laws and customer service techniques;\n* Cisco and Mikrotik certifications.\n\n \n\n**COLLECTIONS** \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that supports personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meal benefits (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Allowance;\n* PCD Dependent Allowance;\n* Payroll Deductible Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764079910000","seoName":"customer-service-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-pharmacy/customer-service-operator-6452222856243412/","localIds":"1971","cateId":null,"tid":null,"logParams":{"tid":"06c40c38-7c28-4db2-ba8a-e4a7616878e4","sid":"94fe0aff-7f10-4df2-b0e3-1df295ac08eb"},"attrParams":{"summary":null,"highLight":["Customer service via phone and 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through voice channels (phone) and chat, ensuring excellence in customer relations, efficient resolution of requests, and delivering the best possible experience. This role covers various areas such as customer support, customer service (SAC), billing, cancellations, and retention, following company standards and policies.\n\n\nIf you are a thoughtful professional who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets upon request;\n* Update area performance indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related tasks according to department needs and leadership guidance;\n\n \n\n**CUSTOMER SERVICE (SAC)** \n\n* Handle customer service (SAC) inquiries with focus on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service referrals, demonstrating empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Address inquiries, log requests, complaints, and provide general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; \n\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**BILLING** \n\n* Perform billing and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**RETENTION** \n\n* Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues;\n\n \n\n**MONETIZATION** \n\n* Carry out customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n **What we are looking for in this opportunity:** \n\n \n\n**SAC** \n\n* High school diploma;\n* Knowledge of sales and customer service techniques, negotiation techniques, customer prospecting, and familiarity with Google tools (Sheets, Docs);\n* Proficiency in typing and grammar.\n\n \n\n**SUPPORT** \n\n* High school diploma;\n* Basic computer knowledge and understanding of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\n**BILLING** \n\n* High school diploma;\n* Knowledge of basic computer skills and basic mathematics;\n* Billing techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* High school diploma;\n* Basic computer and basic math knowledge.\n\n \n\n**Will be considered a plus:** \n\n \n\n**SAC** \n\n* Minimum of 6 months of experience in the field;\n* Familiarity with consumer protection laws.\n\n \n\n**SUPPORT** \n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of consumer protection laws and customer service techniques;\n* Cisco and Mikrotik certifications.\n\n \n\n**BILLING** \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meal allowance (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Assistance;\n* PCD Dependent Allowance;\n* Payroll Deductible Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Discounts of up to 60% at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764079910000","seoName":"customer-service-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-encanto/cate-pharmacy/customer-service-operator-6452222851225912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ff79ef6e-7574-48d2-b128-9d5d210bf71e","sid":"94fe0aff-7f10-4df2-b0e3-1df295ac08eb"},"attrParams":{"summary":null,"highLight":["Customer 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We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you.\n\n \n\nCome check it out!.\n\n **Responsibilities and duties** \n\n* Provide customer service at the cash register and in other pharmacy areas if necessary;\n* Perform opening and closing of the medication cash register;\n* Ensure product registration;\n* Check and price products;\n* Restock items in pharmacy sections.\n\n \n\n**Requirements and qualifications** \n\n* High school diploma;\n* Basic computer knowledge;\n* Availability to work on a 6x1 schedule;\n* Availability to work intermediate hours from 10 a.m. to 7 p.m. (covering opening and closing shifts).\n\n \n\nWHAT CAN BE A DIFFERENTIAL:\n\n \n\nPrevious experience as a cashier operator and in customer service is desirable.\n\n **Additional information** \n\nBENEFITS:\n\n* Transportation allowance;\n* Health plan based on eligibility by location and position;\n* Dental plan by adhesion;\n* Life insurance and funeral assistance;\n* Online therapy platform;\n* Pregnant women program;\n* Educational partnerships with exclusive discounts for employees and dependents;\n* Pague Menos Corporate University with courses and training – Up Farma;\n* Gold discount at Pague Menos Pharmacies;\n* Pharmacy partnership with payroll deduction discount – Epharma;\n\n \n\nWe do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age.\n\n \n\nIn the history of **Rede de Farmácias Pague Menos and Extrafarma**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in every state of the country, which makes us naturally giant and diverse!\n\n \n\nOur story began in 1981 when we opened our first store in Fortaleza-CE, and through **human appreciation**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. \n\n\n\n \n\nOur business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive not only to be a pharmacy chain but also an **integrated health hub**. 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Pharmacy in Encanto
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Encanto
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Location:Encanto
Category:Pharmacy
Customer Service Operator | Cic / LIBRAS64852319039619120
Indeed
Customer Service Operator | Cic / LIBRAS
Description: * Completed high school; * Proficiency in LIBRAS (Brazilian Sign Language); * Sales and customer service techniques; * Customer negotiation and retention techniques, including prospecting; * Knowledge of MS Office Suite (Word, Excel, PowerPoint); * Proficiency with formulas to facilitate spreadsheet filling and analysis; * Data analysis and manipulation, resulting in actionable information. The following will be considered advantageous: * Six months of experience in the field; * Basic knowledge of the Brazilian Consumer Protection Code; * Alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Active participation in organizational meetings and commitments, as requested; * Use of individual and collective safety equipment, when required; * Execution of additional duties related to the position, according to departmental needs and leadership direction; * Provision of virtual customer support via chat to resolve inquiries regarding products and/or services offered; * Guidance on financial matters, payment due dates, negotiations, and similar topics; * Guidance on service orders; * Customer service and support via video calls using Brazilian Sign Language (LIBRAS); * Receiving and providing support services to customers; * Promotion and sales of services, including follow-up on stalled sales; * Working with customers whose status is closed. 2512190202551927088
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Customer Service Operator I64852319087107121
Indeed
Customer Service Operator I
Description: SAC * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and mathematics. The following will be considered advantageous: SAC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; SAC * Providing SAC (Customer Service) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. RETENTION * Handling cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Conducting customer service procedures focused on after-sales support and/or revenue generation and/or contract renewals and customer base loyalty, conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. 2512190202551927026
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Negotiable Salary
Pharmacist - Central (Temporary Position)64710081305090122
Indeed
Pharmacist - Central (Temporary Position)
Description: * Bachelor's degree in Pharmacy; * Experience in customer service in retail stores; * Knowledge of analysis and interpretation of customer service and sales performance metrics and indicators; * Proficiency in customer service and sales techniques. WHAT WOULD BE A DIFFERENTIAL? * Experience managing customer service/sales teams; * Courses, training, or specializations in pharmaceutical/clinical care; * Blood pressure measurement for hypertension; * Blood glucose measurement for diabetes; * Cholesterol measurement; * Administration of injectables; * Medication review; * Self-care; * Immunization; * Smoking cessation support; * Weight loss support. * Use of company administrative/financial tools such as ERP and SNGPC; * Training store staff on the company’s customer service standards and pharmaceutical technical guidance; * Management of regulatory pharmaceutical technical procedures in the pharmacy. 2512070202191690345
R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil
Negotiable Salary
Pharmacist - Central (TEMPORARY POSITION)64711044946050123
Indeed
Pharmacist - Central (TEMPORARY POSITION)
We are people who care for people. Each one with unique characteristics, stories, and qualities—but all united by the same purpose: to live life fully. We take pride in our history, which is why we give our best today while never losing sight of tomorrow. If you value humanity, integrity, customer focus, results-driven excellence, sustainability, and innovative solutions in everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of change. We foster an excellent organizational climate, with engaged people committed to delivering outstanding results—and ample growth opportunities for you. Come take a look! **Responsibilities and Duties** * Blood pressure measurement—hypertension; * Blood glucose measurement—diabetes; * Cholesterol measurement; * Administration of injectables; * Medication review; * Self-care guidance; * Immunization services; * Smoking cessation support; * Weight loss support. * Use of company administrative/financial tools, such as ERP and SNGPC; * Training store operators on company service standards and pharmaceutical technical guidelines; * Management of pharmaceutical regulatory technical procedures in the pharmacy. **Requirements and Qualifications** * Bachelor’s degree in Pharmacy; * Experience in customer service within retail stores; * Knowledge of analysis and interpretation of service and sales performance metrics and indicators; * Proficiency in customer service and sales techniques. WHAT COULD BE A DIFFERENTIATOR? * Experience managing customer service/sales teams; * Courses, training, or specializations in pharmaceutical and clinical care/assistance. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health insurance plan—eligibility determined by location and position; * Dental insurance plan—voluntary enrollment; * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training—Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership program (Epharma), with payroll-deducted discounts; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Networks**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company built by people passionate about people. Present across all states of Brazil, we are naturally giant—and diverse! Our story began in 1981, when we opened our first store in Fortaleza-CE. Guided by **humanity**, **results-driven excellence**, **customer focus**, **sustainability**, **integrity**, and **innovative solutions**, we became Brazil’s second-largest pharmacy chain. Our business model centers on selling products and services focused on our customers’ health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive to be more than just a pharmacy chain—we aim to be an **integrated health hub**. Thus, beginning in 2016, we launched Clinic Farma: a pharmacist-led clinic where customers receive personalized treatment follow-up in equipped, comfortable consultation rooms. Today, we are over 25,000 giants united by a single mission: ensuring quality healthcare access across Brazil so more people can **live life fully**. If you love serving others and are someone who cares for people, become a Giant! Here, those who believe and work hard grow.
R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil
Negotiable Salary
Customer Service Operator64522228562434124
Indeed
Customer Service Operator
**Job Description** We are looking for a **Customer Service Operator** responsible for providing support and attending to customers through voice channels (phone) and chat, ensuring excellent customer relationships, efficient resolution of requests, and the best possible experience. This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies. If you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets upon request; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties according to area needs and leadership guidance; **CUSTOMER SERVICE CENTER (SAC)** * Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; \- Address questions, log requests, complaints, and general guidance;\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, device configuration, system failures), and escalating more complex cases to appropriate levels; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **COLLECTIONS** * Perform collection and debt negotiation activities, offering alternatives and clarifying financial doubts; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **RETENTION** * Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns; **MONETIZATION** * Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **What we are looking for in this opportunity:** **SAC** * High school diploma; * Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs); * Typing and grammar skills. **SUPPORT** * High school diploma; * Basic computer knowledge and understanding of computer networks; * Strong oral and verbal communication skills. **COLLECTIONS** * High school diploma; * Computer and basic math knowledge; * Collection techniques. **RETENTION/MONETIZATION** * High school diploma; * Basic computer and basic math knowledge. **Will be considered a plus:** **SAC** * Minimum of 6 months of experience in the field; * Familiarity with consumer protection laws. **SUPPORT** * Familiarity with Google tools (Sheets, Docs); * Knowledge of consumer protection laws and customer service techniques; * Cisco and Mikrotik certifications. **COLLECTIONS** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/MONETIZATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
Customer Service Representative64522228512259125
Indeed
Customer Service Representative
**Job Description** We are looking for a **Customer Service Representative** responsible for providing support and attending to customers through voice channels (phone) and chat, ensuring excellence in customer relations, efficient resolution of requests, and delivering the best possible experience. This role covers various areas such as customer support, customer service (SAC), billing, cancellations, and retention, following company standards and policies. If you are a thoughtful professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets upon request; * Update area performance indicators when necessary; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to department needs and leadership guidance; **CUSTOMER SERVICE (SAC)** * Handle customer service (SAC) inquiries with focus on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service referrals, demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; \- Address inquiries, log requests, complaints, and provide general guidance;\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **BILLING** * Perform billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **RETENTION** * Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues; **MONETIZATION** * Carry out customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, log requests, complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. **What we are looking for in this opportunity:** **SAC** * High school diploma; * Knowledge of sales and customer service techniques, negotiation techniques, customer prospecting, and familiarity with Google tools (Sheets, Docs); * Proficiency in typing and grammar. **SUPPORT** * High school diploma; * Basic computer knowledge and understanding of computer networks; * Strong oral and verbal communication skills. **BILLING** * High school diploma; * Knowledge of basic computer skills and basic mathematics; * Billing techniques. **RETENTION/MONETIZATION** * High school diploma; * Basic computer and basic math knowledge. **Will be considered a plus:** **SAC** * Minimum of 6 months of experience in the field; * Familiarity with consumer protection laws. **SUPPORT** * Familiarity with Google tools (Sheets, Docs); * Knowledge of consumer protection laws and customer service techniques; * Cisco and Mikrotik certifications. **BILLING** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/MONETIZATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.
2GF5+86 Aquinópolis, CE, Brazil
Negotiable Salary
Cashier Operator - Center64345568601859126
Indeed
Cashier Operator - Center
We are people who care for people. Each with unique characteristics, stories, and qualities, but all united by the same purpose: living fully. We are proud of our history, so we do our best today without losing sight of tomorrow. If you value human appreciation, integrity, customer focus, exceeding results, sustainability, and innovation in everything you do, come join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you. Come check it out!. **Responsibilities and duties** * Provide customer service at the cash register and in other pharmacy areas if necessary; * Perform opening and closing of the medication cash register; * Ensure product registration; * Check and price products; * Restock items in pharmacy sections. **Requirements and qualifications** * High school diploma; * Basic computer knowledge; * Availability to work on a 6x1 schedule; * Availability to work intermediate hours from 10 a.m. to 7 p.m. (covering opening and closing shifts). WHAT CAN BE A DIFFERENTIAL: Previous experience as a cashier operator and in customer service is desirable. **Additional information** BENEFITS: * Transportation allowance; * Health plan based on eligibility by location and position; * Dental plan by adhesion; * Life insurance and funeral assistance; * Online therapy platform; * Pregnant women program; * Educational partnerships with exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training – Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership with payroll deduction discount – Epharma; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of **Rede de Farmácias Pague Menos and Extrafarma**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in every state of the country, which makes us naturally giant and diverse! Our story began in 1981 when we opened our first store in Fortaleza-CE, and through **human appreciation**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. Our business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive not only to be a pharmacy chain but also an **integrated health hub**. Thus, starting in 2016, we implemented Clinic Farma, a pharmaceutical consultation service where our customers receive individualized treatment follow-up in equipped and comfortable rooms. Today, we are more than 25,000 giants united by the same purpose: ensuring access to quality healthcare in Brazil so that more people can **live fully**. If you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
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