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Job Summary: A professional responsible for ensuring the availability and quality of Metro Ethernet and backbone networks, performing configurations, diagnostics, maintenance, and technical support, as well as developing network projects and documenting operations. Key Highlights: 1. Operation in Metro Ethernet and backbone network management. 2. Performing logical configurations, diagnostics, and maintenance on equipment. 3. Providing technical support and developing network projects. Ensure the availability and quality of Metro Ethernet and backbone networks. Perform logical configurations, diagnostics, and maintenance on switches and routers, directly managing interfaces (GBICs and optical patch cords). Provide technical support to external field teams during physical operations. Develop network projects and thoroughly document all changes, incidents, and daily operational and maintenance (O\&M) services. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! \#VemSerBrisanet **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Populate area performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements to operational routines with the objective of optimizing departmental operations; * Use individual and collective safety equipment when required; * Carry out other duties related to the position according to area needs and leadership direction; * Receive and handle Level 3 technical support tickets, focusing on backbone logic, IP routing, and network traffic; * Execute periodic compliance processes (access validation, directory validation, etc.); * Conduct connection tests; * Analyze logical issues in backbone and network links, perform tests, and identify solutions to ensure network availability and quality; * Interact with other support levels to ensure network availability and quality; * Perform logical configurations on servers, firewall rules, routers, and equipment; * Conduct traffic capacity studies and analyses; * Perform network programming and logical configuration; * Actively participate in crisis rooms affecting business operations; * Analyze network traffic availability and quality; * Execute configurations to ensure network traffic; * Handle mission-critical incidents; * Create and maintain up-to-date technical procedures and knowledge base; * Establish standards, policies, and procedures for networks; * Plan, implement, verify, and resolve logical issues in high-complexity networks from various vendors and mobility infrastructures. **Requirements and Qualifications** * Completed high school education; * Skills in Level 2 technical support and in incident, problem, and change management tools and processes; * Knowledge of routing, networking, and servers; logical network configuration; and network problem analysis; * Skills in networking technologies and protocols, and network design. **Preferred Qualifications:** * Undergraduate degree in progress; * Skills in server and network (protocols) configuration; * Familiarity with Google tools (Sheets, Docs) and network security; * Technical English. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.
