Job Summary: The Process Analyst identifies and resolves bottlenecks by developing and monitoring business process reengineering projects to optimize processes. Key Highlights: 1. Identify handoff activities, bottlenecks, and existing gaps 2. Develop Business Process Reengineering or Strategic Projects 3. Propose improvements to area routines and processes We are looking for a **Process Analyst** to identify handoff activities, bottlenecks, and existing gaps; develop Business Process Reengineering or Strategic Projects in accordance with company guidelines; draft project roadmaps; and monitor project progress. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Maintain area performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the area; * Use individual and collective safety equipment when required; * Conduct interviews for process mapping and modeling; * Analyze the current process (AS IS); * Identify handoff activities, bottlenecks, and existing gaps; * Propose process improvements (TO BE) based on analysis of the current scenario; * Develop Business Process Reengineering or Strategic Projects in accordance with company guidelines; * Prepare necessary documentation for implementation of new processes: process flowcharts, standards, presentations, etc.; * Draft project roadmaps; * Monitor project progress; * Keep the lessons-learned database updated; * Conduct project evaluation cycles against defined strategic objectives; * Perform risk simulations for projects; * Define post-transformation meeting activities and responsibilities; * Evaluate implemented improvements across departments through performance indicator monitoring. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Administration, Engineering, Economics, Accounting, or related fields; * Minimum 6 months of supervised internship experience in the field; * Knowledge of Process Modeling, Routine Management (PDCA), and Quality Tools (Flowcharts, Ishikawa Diagrams, Pareto Charts, Histograms, Scatter Diagrams). **Preferred Qualifications:** * Experience as a Project or Process Analyst; * Knowledge of Lean Six Sigma, Project Management, Business Process Mapping, Agile Methodologies, BPMN methodology, and PMBOK. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical organizational structure — you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.