Encanto Management6 Job Listings

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Network Quality Supervisor | Network Quality

We are looking for a **Network Quality Supervisor** to oversee the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment. Use incident data to optimize processes, tools, and network architecture. Assess technical risks, challenge plans, and enforce effective rollbacks. Ensure root cause analyses (RCAs) for major incidents to prevent recurrence. If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through ongoing monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment or termination requests, disciplinary actions, and other people management activities; * Promote and embed organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes as required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership upon request; * Participate—when requested—in defining the department’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to this position as needed by the department and directed by leadership; * Supervise the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment; * Compile executive reports on network health, SLAs, and improvement plans; * Use incident data to optimize processes, tools, and network architecture; * Lead the incident response team, ensuring proper prioritization and escalation; * Ensure RCAs for major incidents to prevent recurrence; * Assess technical risks, challenge plans, and enforce effective rollbacks; * Supervise and approve maintenance windows to minimize impact; * Validate outcomes and ensure no new incidents occur. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in IT, Business Administration, Human Resource Management, or related fields; * Basic computer literacy, knowledge of computer networks and telecommunications. **Preferred qualifications:** * Familiarity with Google tools (Sheets, Docs) and network monitoring systems; * CCNP / CCIE / CCNA certifications. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical and flat organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary