Description: * High school diploma; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Knowledge of Brisanet systems’ operational levels; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position, according to area needs and leadership direction; * Responding to field team requests via voice or text queue; * Providing technical guidance to field teams; * Conducting remote tests for updates, configurations, and other tests; * Opening external service tickets; * Receiving and analyzing captured geolocations; * Mapping boxes for customer service; * Activating customers when necessary; * Auditing registration of new sales when necessary. 2512180202551924716