Operations Support Assistant

Description

We are looking for an **Operations Support Assistant** to perform remote testing tasks, including firmware updates, configuration, and other tests. Respond to requests from field teams via voice or text queue. If you are a professional who enjoys challenges, have a strong team spirit, and are passionate about your work, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Populate area-specific indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when necessary; * Perform other duties related to this position, according to departmental needs and leadership direction; * Respond to requests from field teams via voice or text queue; * Provide technical guidance to field teams; * Conduct remote testing for firmware updates, configuration, and other tests; * Open external service tickets; * Receive and analyze captured geolocations; * Map distribution boxes to support customer service; * Activate customers when required; * Audit registration records for new sales when required. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH (Fiber to the Home); * Familiarity with relevant technologies and equipment; * Basic AutoCAD knowledge. **Preferred qualifications:** * Google tools (Sheets, Docs); * Familiarity with processes used by Field Services, Release, and Retrieval departments; * Understanding of Brisanet system functionality levels. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and vertical organizational structure — meaning you are the protagonist of your own career! * Meal allowance (Headquarters via cafeteria; branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have been operating in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.