Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to execute service orders, including installation, repair, and address change, in accordance with company procedures, while delighting customers. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset. 2. Perform installations, repairs, and address changes. 3. Use safety equipment and operate the company vehicle. We are looking for a **Field Services Operator** to perform field "Service Orders" (SOs), including installation, repair, address change, and other related services, in compliance with the company's defined operational procedures. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain the vehicle in compliance with processes defined by the Fleet Management department, ensuring its proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), per applicable legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; recommend additional or new sales opportunities; * Safeguard and assume responsibility for the conservation, maintenance, proper usage, and custody of resources provided by the company, as well as inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city's geography; * Driver’s License Class "B" and Defensive Driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Dependent with Disability Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.