**Job Description** We are looking for an **Optical Fiber Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams, monitor team productivity and the quality of procedures performed by those teams, and manage open and ongoing service orders (SOs). If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Your typical day will include:** * Embodying the organizational identity of the Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using individual and collective personal protective equipment (PPE) when necessary; * Performing other duties related to the position, as needed by the department and directed by leadership; * Verifying that teams have all required materials and/or equipment before beginning activities; \- Receiving and assigning requests (SOs – Service Orders) to field teams; * Monitoring team productivity and procedure quality through SO receipt; * Managing open and ongoing service orders; * Auditing SOs after teams complete services; * Monitoring optical fiber maintenance SLAs; * Monitoring team routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption for team vehicles, coordinating necessary actions in case of incidents; * Handling onboarding of new teams, including recruitment processes, training, etc.; * Assessing and arranging intercity team relocations as needed; * Addressing customer complaints received through support channels and the ombudsman office; * Updating information for calculating team productivity; * Performing administrative routines for field teams. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license Class "B" and defensive driving certification; * Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Up to 60% discounts at higher education institutions.