**Description: Apply quickly by email:** **Responsibilities and desired experiences:** **Mandatory Requirements:** Bachelor's degree in Management Processes, Human Resources Management, or related fields; Minimum of 2 years of experience in customer service and client support; Knowledge of performance indicator analysis, Google tools (Sheets, Docs), customer service techniques, process management, and computer networks. **Advantages:** Postgraduate degree in Business Management or related areas; Knowledge of customer journey, Consumer Protection Code, telemarketing operations, LGPD (General Data Protection Law), and RGC (General Regulations for Consumer Rights); Category B driver's license. **Main Responsibilities:** Coordinate customer service operations, ensuring compliance with standards, routines, and department policies; Lead, motivate, and monitor the performance of the customer service team, providing feedback and conducting training; Translate organizational strategies into short- and medium-term action plans; Provide personalized service, focusing on customer satisfaction, issue resolution, and negotiation; Analyze performance indicators and propose process improvements; Maintain communication with other departments to resolve conflicts and enhance customer experience; Prepare performance reports and participate in the department's strategic planning. **Benefits:** Health insurance, Dental insurance, Meal allowance, Life insurance **Working hours:** Business hours - Monday to Friday **Knowledge:** **Education level:** Postgraduate - Indifferent 2510250202201708731