198 Customer Service Call Center in Rio Grande do Norte lowest at $2080.0+

Operations Support Supervisor64986387704963120

Indeed

Operations Support Supervisor

Description: Job Description We are looking for an Operations Support Supervisor to oversee team productivity, compliance, and the quality of procedures performed by the team. Monitor customer service SLAs. Ensure the team has all necessary equipment and resources to carry out their activities. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet What will your day-to-day look like? * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within your team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform additional duties related to this position, according to departmental needs and leadership direction; * Supervise team productivity, compliance, and the quality of procedures performed; * Monitor customer service SLAs; * Ensure the team has all necessary equipment and resources to carry out their activities; * Guarantee impartiality and accuracy in calculating employee commissions and productivity metrics. What we seek for this opportunity:* Intermediate Microsoft Office skills; * Call center processes; * Crisis management; * 3 years of experience in the field and 6 months as a process leader; * Currently pursuing a bachelor’s degree. Preferred qualifications: * Basic understanding of reading and identifying corporate documents such as articles of incorporation; * Google tools (Sheets, Docs); * Currently pursuing a bachelor’s degree. At Brisanet Group, you’ll find: * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you’re the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * Emotional Support Platform (IVI); * Childcare Assistance; * Dependent Care Assistance for Persons with Disabilities (PCD); * Payroll-Deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at higher education institutions. 2601010046291538808

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Revenue Optimization Coordinator | Customer Loyalty and Retention

Description: * Bachelor’s degree in Administration, Marketing, Economics, Engineering, or related fields; * Proven experience in leadership roles, preferably in the Telecommunications or Services sectors; * Solid experience in Customer Service Centers (SAC), Revenue Optimization, Retention, Loyalty, CRM, and/or Customer Base Management; * Practical experience in managing, training, and developing teams, including delivering feedback and conducting performance evaluations. The following will be considered advantageous: * In-depth knowledge and mastery of key metrics such as Churn Rate, LTV (Lifetime Value), ARPU, and Retention Rate; * Demonstrated ability to translate managerial strategies into short- and medium-term action plans; * Knowledge and systemic understanding of processes impacting revenue optimization (installation, repair, disconnection, and finance); * Ability to consolidate and present management data and reports clearly and objectively to leadership; * Proficiency in Google Workspace tools; * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reallocation and/or termination requests, application of disciplinary measures, and other people management actions; * Promoting and embedding organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing area performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in area activities; * Supporting audit processes when required; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership, as requested; * Participating in the definition of the area’s strategic and budgetary planning, when requested; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other duties related to the position, according to departmental needs and leadership direction; * Translating strategies defined by management into short- and medium-term action plans, ensuring their implementation by teams; * Coordinating and monitoring customer base revenue optimization activities, contributing to retention, churn reduction, and increased company profitability; * Collaborating with installation, repair, disconnection teams, and Brisanet stores to identify and maximize revenue optimization, loyalty, and retention opportunities; * Liaising with Finance and City Management areas to analyze blocked and canceled customers, identifying commercial, technical, service, and financial opportunities, thereby supporting retention and win-back strategies; * Managing the customer base with a focus on revenue optimization and loyalty, implementing targeted actions that strengthen customer relationships and extend customer lifetime. 2512200202551929032

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Sales Leader

We are looking for a **Sales Leader** to monitor and oversee the daily performance of the sales team and/or back office. Monitor the sales process—from quotation to installation—and provide support in resolving pending issues. Oversee processes related to support, corrections, sales cancellations, and quotation retention. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as required by departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before commencing activities; * Monitor the productivity and quality of procedures executed by the sales and/or back office teams; * Monitor and track the daily performance of the sales and/or back office teams; * Monitor the sales process—from quotation to installation—and provide support in resolving pending issues; * Oversee processes related to support, corrections, sales cancellations, and quotation retention; * Ensure documents are available and up to date for teams. **Requirements and Qualifications** * Completed high school education; * Minimum 1 year of experience in the field; * Proficiency in Google tools (Sheets, Docs), basic computer skills, customer service techniques, and sales techniques. **Preferred (but not required):** * Completed or ongoing undergraduate degree in Human Resources Management, Commercial Management, Business Administration, or related fields; * Basic knowledge of Human Resources Management. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Profitability Coordinator | Customer Retention and Retention Safeguarding64860588500225123

Indeed

Profitability Coordinator | Customer Retention and Retention Safeguarding

We are looking for a **Profitability Coordinator** to translate strategies defined by management into short- and medium-term action plans, ensuring their execution by teams. Coordinate and monitor activities related to profitability, renewal, and customer retention, contributing to customer retention, churn reduction, and increased company profitability. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, and disciplinary measures, among other people management actions; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate—when requested—in defining the area’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Translate strategies defined by management into short- and medium-term action plans, ensuring their implementation by teams; * Coordinate and monitor customer base profitability activities, contributing to customer retention, churn reduction, and increased company profitability; * Collaborate with Installation, Repair, Disconnection, and Brisanet Stores teams to identify and maximize opportunities for profitability, customer retention, and loyalty; * Interface with Finance and City Management teams to analyze blocked and canceled customers, identifying commercial, technical, service, and financial opportunities, supporting retention and reconquest strategies; * Manage the customer base with focus on profitability and retention, implementing targeted actions that strengthen relationships and extend customer lifetime. **Requirements and Qualifications** * Completed undergraduate degree in Administration, Marketing, Economics, Engineering, or related fields; * Proven leadership experience, preferably in Telecommunications or Services sectors; * Solid experience in Customer Service (SAC), Profitability, Retention, Loyalty, CRM, and/or Customer Base Management; * Practical experience in team management, training, and development, including feedback delivery and performance evaluation. **Preferred qualifications:** * In-depth knowledge and mastery of key metrics such as Churn Rate, LTV (Lifetime Value), ARPU, and Retention Rate; * Demonstrated ability to translate managerial strategies into short- and medium-term action plans; * Knowledge and systemic understanding of processes impacting profitability (installation, repair, disconnection, and finance); * Ability to consolidate and present management data and reports clearly and objectively to leadership; * Proficiency in Google Workspace tools. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—i.e., you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Retention Operator

**Description:** High school diploma; Experience with sales techniques and customer service; Customer negotiation and retention techniques; Typing and grammar skills; Basic mathematics; Google tools (Sheets, Docs). Preferred qualifications: Six months of experience in the field; Knowledge of the Consumer Protection Code. Embody the organizational identity of Brisanet Group; Actively participate in meetings and organizational commitments when requested; Use personal and collective safety equipment when necessary; Perform other duties related to the position, as required by departmental needs and leadership direction; Provide telephone and/or virtual (chat-based) customer support to address inquiries regarding products and/or services offered; Initiate or respond to customer contact; Initiate and/or respond to customer contact; Follow retention scripts, guidelines, and procedures, including cancellation reversal processes; Clarify doubts and provide accurate information about products or services; Ensure an optimal customer experience; Propose customized solutions tailored to each customer’s specific needs; Establish relationships based on trust and empathy; 2512190202551927082

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Leader64597974987265125

Indeed

Operations Support Leader

**Job Description** We are looking for an **Operations Support Leader** to monitor productivity and the quality of procedures performed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service SLAs. Monitor customer mapping. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve delivery; * Analyze and propose improvements in operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related duties according to departmental needs and leadership guidance; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor productivity and quality of procedures executed by the team; * Monitor the service request waiting queue from field service teams; * Monitor regional demands and distribute tasks to the team according to route confirmation needs; * Track external service requests; * Monitor service SLAs; * Monitor customer mapping; * Coordinate communication regarding identification of delinquent customers with the Collections department if necessary; * Handle customer feedback received through service channels and ombudsman; * Update information used to calculate team commissions / productivity. **What we are looking for in this opportunity:** * High school diploma; * 1 year of experience in the field; * Basic Office Suite skills; * Data analysis skills; * Understanding of FTTH concept; * Knowledge of technologies and equipment used; * Familiarity with AutoCAD; * Understanding of call center processes. **Will be considered a differential:** * Google Tools (Sheets, Docs); * Knowledge of Field Services, Activation and Retrieval department processes; * Understanding of Brisanet systems operation levels. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary